Lost 90% featured offer/buy box
I have lost 90% featured offer/buy box overnight. I was winning the buy box on all every of my listings, however now i lost 90% buy box, despite being cheapest, only one seller and FBA, great seller account health & performance metrics. Can you help with that, please? Thank you. @Spencer_Amazon
It's realy bad to business.
32 replies
Seller_QIMWRIIsqJQai
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5
Seller_RXwwftApgwNZd
Exactly the same... have 99% of product on one asin and featured offer removed on the 27th April. Health good and historically my account is the biggest seller on ASIN... still have some inventory being loaded on the asin too which means my money is hugely tied up on something that isn't selling.
Tried seller support but got the usual generic, non related response.
Do i wait it out for a bug fix when Amazon accept they have a problem and resolve (if ever) or do i recall all of them (there is alot) and try to relist?
Seller_RXwwftApgwNZd
I just cannot believe that Amazon aren't addressing this...I am close to closing my store. The support is just hopeless. I cant buy any more stock until this is resolved and i shift the stock i have dumped on an asin that is going nowhere until the featured offer issue is resolved.
Simon_Amazon
Hello @Seller_x7dYmjezj5b9G,
Here Simon from Amazon.
Please note that we are aware of the issue, and @Spencer_Amazon is working on fixing it.
We will provide updates as soon as possible.
Best,
Simon
Seller_UwwMWtGhKgego
Hi
we had a same issue but
Its Working now
Seller_1xrny1bYQYm8q
Same issue here, please sort this out ASAP @simon_Amazon @spencer_amazon
Thank you
Seller_dBQTCtdyckboq
featured offer/buy box from 100% to 89%.
some listings were hijacked as well even for a brand owner.
Seller_DiqL96Zs7bAnu
Same issue for us. @Spencer_Amazon Any help appreciated, thanks.
Seller_jTc3blXRoKGHG
Same issue here @spencer_Amazon @simon_Amazon. Please advise on when these issues will be fixed
