REACH compliance
Hi All
I received a restricted product violation on my children’s product under toys and games category regarding REACH compliance. I had submitted my SDS to Amazon in November and received written confirmation that I am REACH compliant and their system has been updated.
My shipment then got delivered in december and amazon sent out a violation email. I have been back and forth with them on caselogs and provided evidence of being compliant but they reply saying after careful review of your case, we have determined that your listing does not meet the criteria for re-instatement. They then make reference to REACH articles which I have read.
When I ask what the exact issue is so I can work on it, I receive the same above message.
I spoke to agents on the phone who agreed with me that I was compliant after reviewing the case logs from november till date. However these agents advised that it was a different department that was dealing with this and they cannot be reached by phone.
I have now gone in to recall all my units which were initially 168 that were delivered, however what I can see now is 134. None of them have sold as my listing was de-activated by amazon as soon as they got there.
Has anyone experienced something similar and can help?
If I know what I need to do to get the listing re-instated it would be easier to work on it but they are not providing any information
Thanks all
8 replies
Seller_pTdEGyy3RCJTn
Hello @Connecticube,
Thank you for writing to us. This is Danii from Amazon.
There are certain policies that Amazon expects its sellers to follow while operating on the platform, Restricted Products Policy is one among the many policies.
For your appeal to be accepted, you will need to identify the root causes of the issue, describe the steps you have taken to correct it and the preventive steps that you will be implementing to ensure this doesn’t occur again.
Request you to provide the requested document as per the notification that you received on the day of your listing removal due to violation of REACH Regulations.
To better understand this policy, we would recommend that you can also visit our help pages in Seller central and browse through the restricted product policy page.
This page contains the definition along with category wise examples that are considered to be restricted items on the platform.
As items are categorized into restricted category based on the marketplace and Amazon’s individual policy governing that marketplace, it is also advisable to check external sites to better understand what products are not allowed in the marketplace you are operating.
For further details on the policy please visit: https://www.sellercentral.amazon.dev/help/hub/reference/G201743940?mons_redirect=stck_reroute
Hope this was helpful.
Regards,
Danii
Ash_AMZ
Hello @Connecticube,
This is Ash from Amazon and would help you with your questions.
It has been understood, that you need help with your account reactivation.
In order to help you better, kindly share with us the initial email you received on the performance notification at the time of account enforcement.
You can find this on the performance notification section under the performance tab of the seller central page.
The forums community and I, are here to assist you with your concerns.
Regards,
Ash.
Ash_AMZ
Hello @Staddons,
This is Ash from Amazon and would help with additional information on your queries.
Thanks for sharing the above notification on this thread.
I understand that you are concerned about the restricted product complaint on your account.
The listing has been deactivated due to the sale of substances, mixtures or articles containing substances that violate Regulation (EC) No 1907/2006 (REACH) is not permitted on Amazon.co.uk.
Amazon is continually making adjustments to the systems we use to detect restricted products. Occasionally, the system may remove products that are allowed on the site. This may be due to incomplete or inaccurate product information.
If you believe your product was incorrectly removed, please provide evidence of compliance, including Safety Data Sheets.
If you have already received the approval to deal with this product, please submit an appeal from the Account health dashboard. Also please share the screenshots of the previous approvals in your appeal.
Do keep us posted if you need further assistance, the forums community and I, are here to assist you with your concerns.
Regards,
Ash.
