USA Market Deactivated, any bad effect on UK Market?
Hello,
I am selling on UK and last saturday i received an e-mail from amazon that my USA account has been deactivated " unsuitable inventory investigation policy". When i check the USA account i realized that because of inactivity in US market, they requested me to have identity verification 1 month ago and i havent seen it. Now i got this e-mail. I haven't sold anything in US market. No customer complaining or return, good ACH Score. I try to solve the problem with identity verification but i have concerns that it might effect my UK account which has a very good ACH. I heard rumors that if a country deactivated it might trigger the other stores too.
Identity verification can be a solution for me to fix this problem?
Thank you.
USA Market Deactivated, any bad effect on UK Market?
Hello,
I am selling on UK and last saturday i received an e-mail from amazon that my USA account has been deactivated " unsuitable inventory investigation policy". When i check the USA account i realized that because of inactivity in US market, they requested me to have identity verification 1 month ago and i havent seen it. Now i got this e-mail. I haven't sold anything in US market. No customer complaining or return, good ACH Score. I try to solve the problem with identity verification but i have concerns that it might effect my UK account which has a very good ACH. I heard rumors that if a country deactivated it might trigger the other stores too.
Identity verification can be a solution for me to fix this problem?
Thank you.
3 replies
Sakura_Amazon_
Hello @Seller_uwGoNQihV2I42,
This is Sakura from Amazon.
Would you mind sharing the notification that you received in the US store ?
Just please remember to remove any personal data.
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_uwGoNQihV2I42,
Thank you for the notification. In this case, it might happen that your UK account will be impacted as per the Multiple Account Policy.
In this case, you would need to reactivate first your US account, and once it is reactivated, you can appeal to reactive the EU /UK account.
I would recommend that you follow the notification instruction, "How do I reactivate my account?" and contact the US Account Health Support Team to guide you if needed.
Regards,
Sakura
