Verification problem
Hi i need help, i previously sent my verification through and everything else of my info was fine except 1 part which was submitting my utility bill i uploaded the wrong file to begin with so they just asked me to upload a new one that matches my address which i tried doing. now i keep getting this message when i click on the “Additional information required” it then gives me the page that says this message
Internal Error
- We’re sorry but we encountered an error while processing your request.
From this i have no other way of uploading it, i contacted the support team and they just please wait we will get back to you once this issue is fixed. they keep saying this and its been 5 days now and no fix has happened, i even tried all the troubleshooting stuff that asked me to do and still nothing works i just keep getting the same error page.
can someone help me please on what to do here just wanna get my account up and running
2 replies
Seller_esvgLzKXw2YAl
Have you tried clearing your cache, using a different browser?
Seller_wd4yRM3aU6KTV
Hi Neil yes i have also done that amongst the things that suggested me which were
i have done this all and i still get the message, also they have still not even responded to me even tho
they said they would. any other suggestions ?
- Clear your cache/cookies/history within the internet browser you use.
-Clearing the browser’s cache can force recently changed web pages to show up properly.
-Each browser handles caching differently; the correct steps for the particular browser need to be followed.
>Cache
>Cookies
>History
- You can also try holding Ctrl+F5 on their keyboard to hard refresh the page.
- Log out of Amazon completely, including buyer accounts, and close your browser.
- Use an alternate browser and verify if the issue persists. Mozilla Firefox is the preferred browser for Seller Central. Please use Firefox’s Incognito mode and try again.
- Confirm that you are using one of Amazon’s supported browsers, including the latest version.
to do also but still having the same problem
