We recently encountered a problem with the Automated Feedback Removal Manager.

The buyer's feedback in its entirety, : "the actual parcel was delivered after a day feedback was left she received parcel by different seller a day earlier

and mistakenly left us a feedback explained to her already and waited for her but there is no way to contact her send her text on amazon but no answer

The entire feedback comment is a product review she received earlier even before her actual item delivered next day It should have been very clear to the "Feedback Removal Manager" that the feedback should be removed.

But they rejected my request to appeal in a matter of seconds!

This is clearly a issue as others have had same issue

And there was no way for me to reopen the case can any of the moderators help?

Case ID 10567136742

i am new seller working very hard to provide best service but if customer gonna abuse feedback power for their own mistake even after we have all the evidence even after

if there is no proper help from amazon the what seller can do i have attached all the evidence i hope amazon can help me out

Moderators - Please could any one of you kindly assist to escalate this case for further review? Thank you @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn

@Simon_Amazon @Spencer_Amazon @Winston_Amazon