Hello,

We have been selling on Amazon for over 15 years and have had our fair share of disastrous experiences with them, but their new TIC compliance process has got to be the worst so far.

The bulk of our products are power banks. Amazon has introduced a new compliance procedure for these, called TIC (Testing, Inspection, and Certification), which uses "approved" third-party testing companies. We are a small brand on Amazon and have been selling a few models for over 6 years. We have previously done compliance on these models numerous times, providing the required documentation to Amazon, which approved them.

To sell power banks on Amazon, they require IEC62133, IEC62368, UN 38.3 and BTS reports. We have provided these numerous times in the past for our models along with MSDS, Declarations of conformity etc. All our test reports come from ISO 71025 labs, which is a requirement for Amazon.

Under their new policy, we are once again required to validate the test reports, this time through their approved third parties. This is where the problems start.

1. We have been in contact with some of the third-party companies, and they have told us that they will only accept reports issued by them and are refusing to check and validate existing reports, even though they are issued by an ISO 71025-accredited laboratory.

2. The prices they are quoting for the retesting are extortionate compared with other ISO 71025 labs. Amazon is obviously doing zero oversight on these third parties, and they are more than likely paying Amazon to be an "approved" partner.

3. We contacted Amazon about this, and they are basically ignoring our emails.

4. We have opened multiple cases requesting additional information from Amazon about the TIC process; all have been ignored. Case IDs: 11960679322, 11964099462.

It clearly states on the policy page for Portable Power Supplies, https://sellercentral.amazon.co.uk/help/hub/reference/GSJFE8S8AES7F7VG that lab reports issued by an ISO 71025 are valid however, these TICs are not following this policy in an effort to maximise their own profits.

We are now in a situation where we have less than 3 months to validate the documents (which were already validated by Amazon and approved in the past), however, none of the third parties will accept them. The costs for retesting they quoted are not even feasible for continuing to sell the items on Amazon, as they are looking for tens of thousands of dollars in fees for doing the same reports we already have.

I would appreciate it if a moderator could reply, with an explanation of this situation, as this new policy and its abuse will put us out of business after dedicating over 15 years to selling on Amazon.

Regards