Hi all, I am opening this topic to warn every seller not to ever work with VAT agent company called Singularity. After Amazon ceased Amazon VAT services, we transitioned from TBA to Singularity and Singularity has not been filing our returns for multiple EU countries including Germany, Italy, France and Czech Republic. My correspondent {personal data removed, moderator edit} has ceased communication all together and they stopped responding back to my emails. Even when they did, there was such a high turn over, each of my emails used to be answered by someone else as the previous suport agent had already quited the company. I am not sure how this company is still in Amazon partnered network. We are likely to receive fines from tax authorities and this is all because Singularity's fault. I appreciate if fellow sellers come here and share their own stories with VAT agents. Thank you.

Beware of singularity

We used them to apply and fill our VAT via amazon.

They lied to us countless time, between saying the UK vat number was succesfully applied ( we later realized they never applied for it, then completely missed deadlines to address one deficiency, resulting in our account being suspended in the UK)

We applied for the UK vat number on our own... we got it, and removed the suspension on our account... then they told us they would fill the VAT in the UK... they completely missed all deadlines... resulting in us having to pay fines.

Back in June 2024, we notified them that they seemingly failed to fill many jurisdiction...

In july 2024 we were notified by amazon that singularity would stop providing service for us because ... no reason. We contacted singularity, they said nothing was wrong, and we should IGNORE amazon message which was automatic...

Great, now it's August... and singularity sent us a letter from the german VAT office saying we failed to submit any vat for 2024 Q1 and 2024 Q2, hence they will block our VAT number in 8 days...

We contact singularity... and now they pretend that AMAZON asked them to not fill anything from last year onward... since 1st November 2023, saying that our account is " Deemed as being fraudulent" .

Singularity now says that they won't fill anything... despite saying that they were filling stuff... in the meantime we made various payments regarding the german VAT... which is weird considering that they never filled anything....

Singularity is , from our standpoint, a complete FRAUD.

1. La denuncia es sobre SINGULARITY – Amazon tiene esta historia en sus recomendaciones de servicio de confianza! La verdad es que al que AVALARA termino es servicio hemos pasado a SINGULARITY. Hemos recibido solo un importe de la cantidad que tenemos que pagar para Francia y nada más!

- No hemos recibido ninguna declaración presentada desde 10.2024

- No se presentan las declaraciones

- No responden de los correos de trabajo

De momento SINGULARITY parecen mas de ESTAFADORES y no cumplen con el contrato que hemos firmado y pagado por adelantado un año.

No entendemos como Amazon aconseja el uso de SINGULARITY en “Conoce a tus proveedores de servicios de IVA”