Call me now button failure
discussion.its been 3 days i am continuously trying call me now button and its saying failure, try again later, its really frustrating now. My account is deactivated after providing all the documents and now they are saying to press call me button and speak with agent, but the funny thing is 3 days i am trying and button is not working. I tried every thing. No one is helping on amazon customer service. I don't know where to contact now. They have deducted £35 from my bank account and made my account deactivated. There is really no rules on amazon seller account. No one to help. I just need a call to speak with someone from amazon
9 replies
Seller_ZVAz3d5lZuGid
. No one is helping on amazon customer service.
It is Amazon Seller Support - 'Help' that you need, not customer service (that is for buyers only). If the call me button is not working, open a case with seller support via email.
Julia_Amzn
Hi @Seller_dGjSbAQjRQIvn,
Thank you for flagging a call me button error.
I will transfer this thread to the Account Health category, where you will get support from the Amazon agent.
Kind regards,
Julia.
Julia_Amzn
Hello Sellers,
Whoever is facing issues with the ‘Call me now’ button, please follow the “Call me now" troubleshooting guide:
• Clear cache and cookies.
• Disable any scripts.
• Log out from all Amazon Selling Accounts, and Buying Accounts.
• Close and reopen the browser.
• Try calling from a different browser, i.e. use Google Chrome if Microsoft Edge is not working.
• Try using incognito mode.
• Check for internet connectivity issues.
If all steps of the troubleshooting guide were followed and you are still not able to connect with the Account Health agent, please reach out to us on the Forums, with the error message you have received:
Option 1: "Your call has ended. If you need to speak to us again, please request another call"
Option 2: "Call me now" link not available
Option 3: Error "Sorry, we are unable to process your request"
Thank you in advance,
Julia.
