Which Mods are still active on UK forum ?
Having replied to several posts, it is obvious that many of the mods who we thought were active, obviously are not any longer, and many with no activity for months, even years, so why are their names still appearing on the dropdown ?
As the only way to get the attention of mods to look into SS cases for us, it would be really helpful to know which mods ARE still operating on the UK forum, and those that are no longer around, for their names to be deleted from the dropdown. Surely this is something that Amazon should and must do ?
Another thing I have noticed when trying to start this new thread is that NONE of the categories or suggested tags are relevant for forum issues, so have had to use a random category, and tag !
I will tag in some of the ones who seem to have had some recent activiity, and hope that at least one of you will respond, and address the issues that I have mentioned.
@Amyy_Amazon @Ana_Amazon @Dougal_Amazon @Kai_Amazon @Roberto_Amazon@JiAlex_Amazon
Which Mods are still active on UK forum ?
Having replied to several posts, it is obvious that many of the mods who we thought were active, obviously are not any longer, and many with no activity for months, even years, so why are their names still appearing on the dropdown ?
As the only way to get the attention of mods to look into SS cases for us, it would be really helpful to know which mods ARE still operating on the UK forum, and those that are no longer around, for their names to be deleted from the dropdown. Surely this is something that Amazon should and must do ?
Another thing I have noticed when trying to start this new thread is that NONE of the categories or suggested tags are relevant for forum issues, so have had to use a random category, and tag !
I will tag in some of the ones who seem to have had some recent activiity, and hope that at least one of you will respond, and address the issues that I have mentioned.
@Amyy_Amazon @Ana_Amazon @Dougal_Amazon @Kai_Amazon @Roberto_Amazon@JiAlex_Amazon
18 replies
Seller_ZVAz3d5lZuGid
I have also just noticed that Spencer has not been active for a month, and Ezra for 4 months, so are they all leaving ?!
Seller_AlYpsVHv0gj21
NONE of the categories or suggested tags are relevant for forum issues,
I noticed this a few days ago. I'm afraid this is another deliberate ploy to make it difficult for sellers to use the forum. Sadly I have to say that I think that the forum will cease to exist in the not too distant future.
Does Bezos still have anything to do with the running of Amazon? It seems to me that another well known American seems to have taken charge. "What I say goes. I'm only interested in me and a few selected friends. I'm right about everything so there is no point in any of you sellers making complaints. "
Indy_Amazon
Hi @Seller_ZVAz3d5lZuGid,
Thank you for your message and for being an engaged member of our seller community. I appreciate you bringing this to our attention and would like to address your questions.
Our forum support team operates globally to ensure sellers receive timely assistance across all time zones and marketplaces. We're a worldwide team that reviews every post on the forums—whether you tag us or not. While tagging community managers might feel like a way to get faster attention, we monitor all posts, not just on who's been tagged.
For the most efficient support on the forums:
- Create clear, detailed posts about your specific situation
- Use relevant category tags to help route your question appropriately
- Include any error messages, screenshots, or case IDs when applicable
- Any community manager with the official Amazon badge can assist you
You'll continue to see both familiar faces and new team members providing support. All of our community managers are trained to help with your inquiries, regardless of who responds to your post.
Please let me know if you have follow up questions.
All the best,
Indy
Jonathan_Amazon
Hello @JillyB,
I apologize for the delayed response to your post.
Having replied to several posts, it is obvious that many of the mods who we thought were active, obviously are not any longer, and many with no activity for months, even years, so why are their names still appearing on the dropdown?
This is Jonathan from Amazon and I want to provide you with some guidance based on your post.
I understand your concerns about moderator visibility and the challenges you're experiencing when trying to get support for your Seller Support cases. Let me clarify how our forum support system works to help set the right expectations moving forward.
Our forum support team operates globally to ensure sellers receive timely assistance across all time zones and marketplaces. We have a worldwide team that reviews every post on the forums, whether you tag a moderator or not. While tagging community managers might feel like a way to get faster attention, the reality is that we monitor all posts regardless of who has been tagged.
The dropdown list you're seeing reflects our broader team structure, but what's most important to understand is that any community manager with the official Amazon badge can assist you with your inquiries. You may see both familiar faces and new team members providing support, and all of our community managers are trained to help with your questions.
For the most efficient support on the forums, I recommend focusing on creating clear, detailed posts about your specific situation. Use relevant category tags to help route your question appropriately, and include any error messages, screenshots, or relevant details when applicable. This approach will help ensure your concerns are addressed promptly by whichever team member reviews your post first.
Regarding the category and tag issue you mentioned when starting this thread, I appreciate you bringing this to our attention. Your feedback helps us improve the forum experience for all sellers.
Is there a specific Seller Support case or account health issue you're currently facing that we can help you with? If you share more details about your situation, the forums community and I are here to provide guidance and support.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Jonathan.
