Hello Seller Forum and Amazon Associates,

I am applying for ungating a brand using invoice of an official distributor of the brand , But amazon team declined the application two times, Amazon team responded as

First time response: You have provided an invoice that has not been fulfilled by the supplier. Work with your supplier to obtain an invoice that has been fulfilled.

then i request another invoice from supplier and submit to team and the response is:

We cannot accept this invoice.pdf because we are unable to verify the transaction with the supplier. Documents must be authentic and unaltered in order to be verified.

Please guide me why team responds above,

Previously i have ungated many brands on this supplier and also solved health issues.

Hi forum,

I submitted a number of selling applications for a branded item in the Watches category along with the accompanying invoice. The most recent case ID is 10050517692.

This most recent application was declined with the reason "We closed this case because you have submitted applications multiple times without providing new, updated, or required information. To appeal this decision, reply to this message and provide new documents for us to review. Do not submit a new application." Previous applications were declined with the reason "-- We cannot accept this Invoice because we are unable to verify the transaction with the supplier. Documents must be authentic and unaltered in order to be verified."

The invoice I submitted is fully compliant with the amazon information requirements when submitting the application and includes the contact information for the manufacturer and my business details. My invoices also have the brand name, SKU, EAN and barcode on them.

The company (Fossil) are the manufacturer for this brand and produce this and other items undeer licence and they are the only company a legit business sources these items from. I didn't even hide the price in an attempt to get it accepted.

I responded to the most recent rejection with the same invoice but so far everything feels very automated and full of scripted, canned responses without anyone actaully looking at my case.

I have had other selling applications approved but can't seem to get this one over the line.

Having read some other posts on this forum I can see that I am not the only person who has had this issue and that this can be a something that happens.

I would appreciate all and any advice and guidance with this.

Tagging in the mods if it is allowed: @Seller_gAhPNiLrkfTcr, @Seller_Huz6FT08OxHAR, @Seller_hnDMgUKxMh1V4

Hi,

I have submitted an ungating request for Lancome and have been denied even though there are plenty of smaller sellers on their listings.

I have purchased the products from an authorised distributor, 10+ units. Is it because there is another product on the invoice?

Could it also be that when I am trying to ungate, the brand name is showing as "Lancôme" and "Lanc\xf4me" and not showing as the proper brand name (Images attached). Do I need to get my supplier to change the name on the invoice to that name and resend the invoice to me?

Amazon has not provided me with an exact reason? Their response is attached in this also.

I have used the same invoice to ungate another brand, However, Lancome seems to get declined.

Case ID: 10529964362

Case ID: 10530396322

Any helps is much appreciated.

Kindest regards,

Sean