Missing Stock, no stranded inventory, no inbound performance logs
I am a new seller to Amazon trying to grow my business, back in April/May I sent in over 500 items that apparently were labelled incorrectly, I was unable to see how but possible mistake being the first time sending in FBA stock.
However since this time I have no stranded stock, nothing on my inbound performance to suggest anything was labelled incorrectly, and about 15 messages from seller support over 3 months with the same stock answer of not suitable for reimbursement and your stock can't be located.
I keep re-opening the case for it to get the same answer and close, All i want is my stock located so i can select an option for sending it back or having it correctly labelled, its my fastest moving item and currently as the parent listing the other ASINs are suffering.
I'm over paying for advertising to support leaving me with little margin and a quite possibly the option of having to close the account. So frustrating, nobody can link to the warehouse and locate or reimburse me for my stock.
Can anyone help me!
Case ID 11226281972, 11226295322
Missing Stock, no stranded inventory, no inbound performance logs
I am a new seller to Amazon trying to grow my business, back in April/May I sent in over 500 items that apparently were labelled incorrectly, I was unable to see how but possible mistake being the first time sending in FBA stock.
However since this time I have no stranded stock, nothing on my inbound performance to suggest anything was labelled incorrectly, and about 15 messages from seller support over 3 months with the same stock answer of not suitable for reimbursement and your stock can't be located.
I keep re-opening the case for it to get the same answer and close, All i want is my stock located so i can select an option for sending it back or having it correctly labelled, its my fastest moving item and currently as the parent listing the other ASINs are suffering.
I'm over paying for advertising to support leaving me with little margin and a quite possibly the option of having to close the account. So frustrating, nobody can link to the warehouse and locate or reimburse me for my stock.
Can anyone help me!
Case ID 11226281972, 11226295322
6 replies
Seller_76AUwmqvSyRIM
If you haven't already, escalate the issue, in clear concise language, to managingdirector @ amazon.co.uk (without the spaces). It sometimes works.
Sunnie_Amazon
Hello, @Seller_qlPlEwVd19QVs,
Thank you for bringing this topic to the Forums. And thank you, @Seller_76AUwmqvSyRIM, for sharing this tip. I'm personally not familiar with the e-mail address, but if it has worked for you, it is worth giving it a try.
I notice that the cases you've referenced are approximately two months old. While I can certainly escalate this matter internally for you, we'll need a current case review first.
Please contact our Selling Partner Support team (here) to have them assess your situation again. Once you have a recent case review, we can proceed with any necessary escalation to resolve your concerns.
This updated review will ensure we have the most current information about your situation and can take appropriate action.
Best wishes,
Sunnie
