Customer damaged returns and Amazon refuses to reimburse me
I am a new seller on amazon for the last 3 months.
I have had 6 items be refunded by Amazon and noted as customer damaged.
Amazon is refusing to reimburse me for the damaged inventory and no refunds should have been given for these items. In some cases these orders were returned after the client had and used the item for 3 weeks prior to requesting a refund. It is completely unacceptable.
Currently contacting Seller Support asking why I am not being reimbursed when Amazon itself has determined the customer damaged these items.
Has anyone else had this issue and provide me some guidance.
2 replies
Seller_aV1Bh32hE0KND
Amazon does not reimburse for customer-damaged returns.
Customers are supposed to return items in their original condition and are subject to a restocking fee if they don't, but most of the time Amazon will just place the items in your unsellable inventory.
→ FBA Customer Returns Report (overview)
→ FBA inventory reimbursement policy: Customer return claims
- Amazon does not accept responsibility and will not reimburse you for returned items that are damaged by a customer, are subject to recall, are defective or in violation of Amazon policies, or for other similar reasons. Items that fall into these categories are added to your unfulfillable inventory when they are returned.
This is what you agreed to when you signed up for FBA; you could raise your prices to offset the cost, resell them as used/damaged/opened, donate, or deduct the (loss) $ amount from your taxes.
