Amazon DD+7 POLICY
Amazon’s reserve policy is significantly limiting cash flow and making it harder to grow. I’ve spoken with many sellers who are starting to move to other platforms, especially those offering DD+1 payouts if certain criteria are met. If Amazon introduced something similar, it would make a huge difference.
Right now, it feels like Amazon isn’t prioritizing its selling partners, and the situation keeps getting worse. If this continues, more sellers will likely leave for platforms that better support their cash flow needs. On top of that, deducting postage costs from the available balance instead of the deferred balance only adds more pressure. Something needs to change.
Amazon DD+7 POLICY
Amazon’s reserve policy is significantly limiting cash flow and making it harder to grow. I’ve spoken with many sellers who are starting to move to other platforms, especially those offering DD+1 payouts if certain criteria are met. If Amazon introduced something similar, it would make a huge difference.
Right now, it feels like Amazon isn’t prioritizing its selling partners, and the situation keeps getting worse. If this continues, more sellers will likely leave for platforms that better support their cash flow needs. On top of that, deducting postage costs from the available balance instead of the deferred balance only adds more pressure. Something needs to change.
14 replies
KJ_Amazon
Thank you very much for sharing your feedback @Seller_2EjL88l0NNfWJ . I understand that sellers have strong opinions regarding DD+7. We forward all comments on this topic from the forums to our partner teams.
Seller_mhMQ3P4Zo1XQ4
and the worst part about it, the 'Buy Postage' comes straight off your balance and not the Deferred Payments
KJ_Amazon
Thank you for your feedback @Seller_171whtfaYxvhd.
I am continuing to compile and share all seller comments and issues with our partner teams.
We compiled links to relevant help pages here: Payments FAQ
KJ_Amazon
Seller_171whtfaYxvhd
Thank you so very much, but please keep continue passing our concerns to the relevant team. All the sellers we demand for Amazon to relax its measures taken for the DD+7 Policy. Can you all at Amazon do something about? Although, we understand your decision this policy is very unfair and most sellers will leave the Amazon platform due to this. Ebay, Etsy and other marketplaces are not acting in this way. Please reconsider your decisions
Seller_19xPhE8YgkmxW
Hello KJ_Amazon,
It's not just @Seller_171whtfaYxvhd & @Seller_2EjL88l0NNfWJ who dislike DDE+ 7 - in fact I don't know of ANY seller who wants it! We have only put up with it because Amazon have insisted that it be applied
Most of us have been selling on Amazon's platform for many years with some success and with very few if any refunds or charge-backs, but our history is not taken into account with this system but it is applied to all.
If it was applied to new merchants for their first 6 months or year, that would be understandable, but it is the application to all that is most galling
Thank you for sharing our comments with the appropriate teams
Brian
Seller_nex6aLZ9HPynF
Probably given just a few hundred pounds of refunds in 13 years of trading - if that.
In a matter of days that figure has been smashed with money that Amazon are now holding.
It's a shocking and unjustified policy which hopefully one day is challenged sucessfully
Seller_171whtfaYxvhd
We never experience such a rough policy over the course of 12 years we are here. Indeed, is shocking for all of us. I'm 50 years old and never thought that i would straggling not to go on bankruptcy. It is very unfair what is currently happening.
Seller_2EjL88l0NNfWJ
@KJ_Amazon Thank you for your response, but this issue needs immediate action, not another delayed review. By the time Amazon responds, businesses have already suffered financial damage and cash flow disruption.
There is no justification for holding funds for DD+7 for established sellers with proven track records. Other platforms release funds the next business day, while Amazon sellers wait DD+7 plus another 3 to 5 business days for bank transfers.
Why is Amazon taking so long to release money that already belongs to sellers? These delays are excessive, unfair, and far behind industry standards.
We strongly urge Amazon to remove the DD+7 policy for established businesses and implement faster payouts immediately.
Seller_171whtfaYxvhd
@KJ_Amazon we all demand Amazon to remove the DD+7 policy. Please understand that behind our companies we are all human beings. Without a penny in our pocket we are dead
Seller_B245x6YXlguH2
DD+7 is disproportionate to the historical refund & chargeback rates on accounts. The accounts affected are aged with the vast majority very low risk. Why the need to hold back so much? How does this protect sellers?
What were we honestly supposed to do to "prepare" for this? Beg suppliers for improved terms? Accept Amazon affiliated offers of expensive finance? All while Amazon sits on a multi billion pound float earning them hundreds of millions per year.
This isn't a one time cash flow disruption either it's ongoing. Reducing the ability to scale and causing problems during busy periods like Q4.
Why does Amazon think it's acceptable to take ad spend from the current balance and not the reserve funds? Surely if you are introducing a policy like this, any ad spend or postage purchased via Amazon for merchant fulfilled should be deducted from the reserve amount for that period?
25K you are holding now and the first disbursement has been completely wiped out with ad spend. It's a ridiculous amount for a small business to effectively have to write off forever.
Seller_Fg2fqaWOnEtha
I have been here four years and I started with the dreaded DD+7. I had to ask loans a few times to survive and buy stocks when I had more than enough money in reserve. Loans cost money, money that I could have invested in the business. That means that Amazon is not my number one priority, DD+7 policy, scammers and a messy catalogue make Amazon the worst platform to sell on. I am still here because it's busy and it's easy to sell, but my heart is not in it and I wouldn't have been able to afford it, if I didn't sell on other platforms that paid on time.
Seller_mhMQ3P4Zo1XQ4
this is my bigger issue that the Buy shipping and in your case Ad spend comes off your standing balance not the reserve that that particular sale has been made with so your constantly chasing your money
