Update on reimbursement claim window eligibility on FBA

Starting September 5, 2024, we are updating our claim window eligibility. All manual claims must now be submitted within the following timelines:

• Units missing from shipments sent to Amazon fulfillment centers: No sooner than 15 calendar days from the shipment delivery date but no later than 60 calendar days.
• Inventory damaged at Amazon fulfillment centers: Within 60 calendar days from the date the unit is marked as 'Damaged at Amazon fulfillment centers' in Inventory Adjustment report.
• Inventory misplaced at Amazon fulfillment centers: Within 60 calendar days from the date the unit is marked as 'Misplaced' in Inventory Adjustment report.
• Carrier damaged returns: Within 45 calendar days from the return date.
• Items lost or not received during customer returns: No sooner than 45 calendar days from the refund date to the customer but no later than 105 calendar days.
• Damaged, Different or Incomplete (missing accessory or main item) units from a removal shipment received: Within 30 calendar days from the shipment delivery date.
• Lost shipment during removals: No sooner than 15 calendar days from the shipment ship date but no later than 75 calendar days.

We understand that you may need to update your current processes to ensure that all claims are submitted within these new eligibility windows. To ensure you have adequate time to adjust, the new policy will go into effect on September 5, 2024.

Once the policy goes in to effect on September 5, 2024, the Summary of FBA reimbursement policies and requirements for lost and damaged inventory will be updated.