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    Seller_8Ewm6yAhZz1Ws

    SAFE-T claims denied for incomplete returns (2 refunded, 1 returned)

    Hi,

    I’m looking for guidance regarding two SAFE-T claims that were denied despite both cases involving incomplete returns.

    Orders:

    202-5994029-4854764

    203-6422720-7355500

    In both cases:

    * The customer ordered and was refunded for 2 units

    * Only 1 unit was physically returned

    * Evidence/photos were uploaded showing only 1 item received

    The claims appear to have been reviewed under delivery/prepaid label criteria because the responses referenced tracking delivery confirmation and return label policy, however the issue is not delivery related.

    These are incorrect/incomplete return cases involving missing items.

    Appeals were submitted explaining this clearly, but both claims were still denied.

    Could an Amazon moderator please review whether these claims were assessed under the correct SAFE-T reimbursement criteria for incomplete/incorrect returns?

    Thanks

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    user profile
    Seller_8Ewm6yAhZz1Ws

    SAFE-T claims denied for incomplete returns (2 refunded, 1 returned)

    Hi,

    I’m looking for guidance regarding two SAFE-T claims that were denied despite both cases involving incomplete returns.

    Orders:

    202-5994029-4854764

    203-6422720-7355500

    In both cases:

    * The customer ordered and was refunded for 2 units

    * Only 1 unit was physically returned

    * Evidence/photos were uploaded showing only 1 item received

    The claims appear to have been reviewed under delivery/prepaid label criteria because the responses referenced tracking delivery confirmation and return label policy, however the issue is not delivery related.

    These are incorrect/incomplete return cases involving missing items.

    Appeals were submitted explaining this clearly, but both claims were still denied.

    Could an Amazon moderator please review whether these claims were assessed under the correct SAFE-T reimbursement criteria for incomplete/incorrect returns?

    Thanks

    00
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    2 replies
    Reply
    2 replies
    user profile
    Ken_Amazon
    In reply to: Seller_8Ewm6yAhZz1Ws’s post

    Hi @Seller_8Ewm6yAhZz1Ws,

    Thank you for sharing this.

    Have you opened a Seller Support case referencing the SAFE-T claim and reference both Order IDs, clearly explaining the discrepancy between units refunded (2) and units physically returned (1)?

    While I can't guarantee a specific outcome, I want to make sure the right team takes another look at whether the correct reimbursement criteria were applied to your claims.

    Let me know once you get a response from Seller Support so we can find our paths for resolution on this matter.

    Best Regards,

    Ken

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    Seller_8Ewm6yAhZz1Ws

    SAFE-T claims denied for incomplete returns (2 refunded, 1 returned)

    Hi,

    I’m looking for guidance regarding two SAFE-T claims that were denied despite both cases involving incomplete returns.

    Orders:

    202-5994029-4854764

    203-6422720-7355500

    In both cases:

    * The customer ordered and was refunded for 2 units

    * Only 1 unit was physically returned

    * Evidence/photos were uploaded showing only 1 item received

    The claims appear to have been reviewed under delivery/prepaid label criteria because the responses referenced tracking delivery confirmation and return label policy, however the issue is not delivery related.

    These are incorrect/incomplete return cases involving missing items.

    Appeals were submitted explaining this clearly, but both claims were still denied.

    Could an Amazon moderator please review whether these claims were assessed under the correct SAFE-T reimbursement criteria for incomplete/incorrect returns?

    Thanks

    22 views
    2 replies
    00
    Reply
    user profile
    Seller_8Ewm6yAhZz1Ws

    SAFE-T claims denied for incomplete returns (2 refunded, 1 returned)

    Hi,

    I’m looking for guidance regarding two SAFE-T claims that were denied despite both cases involving incomplete returns.

    Orders:

    202-5994029-4854764

    203-6422720-7355500

    In both cases:

    * The customer ordered and was refunded for 2 units

    * Only 1 unit was physically returned

    * Evidence/photos were uploaded showing only 1 item received

    The claims appear to have been reviewed under delivery/prepaid label criteria because the responses referenced tracking delivery confirmation and return label policy, however the issue is not delivery related.

    These are incorrect/incomplete return cases involving missing items.

    Appeals were submitted explaining this clearly, but both claims were still denied.

    Could an Amazon moderator please review whether these claims were assessed under the correct SAFE-T reimbursement criteria for incomplete/incorrect returns?

    Thanks

    00
    22 views
    2 replies
    Reply
    user profile

    SAFE-T claims denied for incomplete returns (2 refunded, 1 returned)

    by Seller_8Ewm6yAhZz1Ws

    Hi,

    I’m looking for guidance regarding two SAFE-T claims that were denied despite both cases involving incomplete returns.

    Orders:

    202-5994029-4854764

    203-6422720-7355500

    In both cases:

    * The customer ordered and was refunded for 2 units

    * Only 1 unit was physically returned

    * Evidence/photos were uploaded showing only 1 item received

    The claims appear to have been reviewed under delivery/prepaid label criteria because the responses referenced tracking delivery confirmation and return label policy, however the issue is not delivery related.

    These are incorrect/incomplete return cases involving missing items.

    Appeals were submitted explaining this clearly, but both claims were still denied.

    Could an Amazon moderator please review whether these claims were assessed under the correct SAFE-T reimbursement criteria for incomplete/incorrect returns?

    Thanks

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    Tags:SAFE-T
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    Ken_Amazon
    In reply to: Seller_8Ewm6yAhZz1Ws’s post

    Hi @Seller_8Ewm6yAhZz1Ws,

    Thank you for sharing this.

    Have you opened a Seller Support case referencing the SAFE-T claim and reference both Order IDs, clearly explaining the discrepancy between units refunded (2) and units physically returned (1)?

    While I can't guarantee a specific outcome, I want to make sure the right team takes another look at whether the correct reimbursement criteria were applied to your claims.

    Let me know once you get a response from Seller Support so we can find our paths for resolution on this matter.

    Best Regards,

    Ken

    00
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    user profile
    Ken_Amazon
    In reply to: Seller_8Ewm6yAhZz1Ws’s post

    Hi @Seller_8Ewm6yAhZz1Ws,

    Thank you for sharing this.

    Have you opened a Seller Support case referencing the SAFE-T claim and reference both Order IDs, clearly explaining the discrepancy between units refunded (2) and units physically returned (1)?

    While I can't guarantee a specific outcome, I want to make sure the right team takes another look at whether the correct reimbursement criteria were applied to your claims.

    Let me know once you get a response from Seller Support so we can find our paths for resolution on this matter.

    Best Regards,

    Ken

    00
    user profile
    Ken_Amazon
    In reply to: Seller_8Ewm6yAhZz1Ws’s post

    Hi @Seller_8Ewm6yAhZz1Ws,

    Thank you for sharing this.

    Have you opened a Seller Support case referencing the SAFE-T claim and reference both Order IDs, clearly explaining the discrepancy between units refunded (2) and units physically returned (1)?

    While I can't guarantee a specific outcome, I want to make sure the right team takes another look at whether the correct reimbursement criteria were applied to your claims.

    Let me know once you get a response from Seller Support so we can find our paths for resolution on this matter.

    Best Regards,

    Ken

    00
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