found a bug/error with FBA lost inbound reimbursements

ok when amazon reimburse for a lost inbound item as part of the UPS partner program

they would reimburse the seller so that the seller would receive the proceeds they would have had the item not been lost.

but now that VAT is charged by Amazon on commission and fba charges this amount is being deducted from the reimbursements but it is not recoverable elsewhere as no vat was charged as the sale/fba despatch did not occur.

does that make sense?

best for me to explain it this way.

product sells for £50.00 inc vat - nett is £41.67

vat on that is £8.33

amazon fees of £7.50 + 1.50 vat

fba fee £2.89 + 0.58 vat

if the item had sold the seller would have received from amazon £37.53 but then has to pay £8.33 vat

but can claim back £1.50 + £0.58 of vat on the vat return.

in this example the inbound item was lost by amazon.

amazon have repaid us £29.20

but we cannot recover the £1.50 + £0.58 as the fees (and accompanying vat) were never charged but the value of those fees was deducted as gross amounts from the reimbursement instead of being deducted as nett of vat from the reimbursement due.

I think this has affected all UK sellers with FBA lost inbound reimbursements since 01/08/2024

I sent a bunch of stock to amazon, they said one box is too heavy and now half the stock is missing from the 12.

Suddenly they found most of the stock on the link on the shipment it says "stock found" which is great a month ago, but since then it's not been put in my inventory to sell. It's just gone, I've done 12 tickets and they ask me for silly stuff like manufacterer proof. I shouldn't need it if you found my stock. But they close it if i dont provide it.

I'm losing £2000 out of this and it's ruined my business I was just doing well and starting up, now it's gone to hell due to the stock they lost but found. But will not replenish!

Help!

I send stock into Amazon every week via FBA. On one of my best selling lines every time I send stock in some some goes missing. At first it was 40-50 units now it upto 200 unit from each delivery that goes missing.

I have to keep an eye on whats not been delivered . Then make a claim by proving ownership and delivery which all takes time . I am them reimbursed for the missing stock . The amount I get per item varies each claim.

I put a claim in for 187 units 10 days ago and they are still investigating I have not been reimbursed yet !

The strange thing is that Amazon now also list on this listing! Whats going on ??

Any ideas ?