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"Same issue facing again" Problem with Feedback Removal
We again encountered a problem with the Automated Feedback Removal Manager.
The buyer's feedback in its entirety, : item was posted on time with tracking details and buyer misused the feedback power by leaving us a negative feedback asking for a full refund and mentioned in the feedback if we proceed the refund they will make a good review after.
refund was proceeded as demanded as we do value our customer and we inform a customer many times that your refund has been proceed as demanded plz change your feedback as it was promised but no reply since.
we raised the case with feedback removal team as we have all the evidence as customer clearly mentioned that he will change the feedback after refund we have massages on amazon with customer as we tired to chased up but no reply on purpose as customer misused the feedback power which against amazon policy to get the money back and It should have been very clear to the "Feedback Removal Manager" that the feedback should be removed.
But they rejected my request to appeal in a matter of seconds!
This is clearly a issue as others have had same issue
And there was no way for me to reopen the case can any of the moderators help?
feedback date 19/02/2025 1
order id 202-8760862-7762719
Case ID 10836562152
i am new seller working very hard to provide best service but if customer gonna abuse feedback power just to get money back on purpose even after we have all the evidence even after
if there is no proper help from amazon the what seller can do i have all the evidence i hope amazon can help me out
Moderators - Please could any one of you kindly assist to escalate this case for further review? Thank you @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn
@Simon_Amazon @Spencer_Amazon @Winston_Amazon
5 replies
Seller_QuM1AZgzfU9x4
Little chance of getting it removed since it is about your service (or their perception of it).
To be honest you pushing it with Amazon could backfire as it seems you have sent them messages asking them to change their feedback due to the refund - you could be breaching one of Amazon's policies depending how it was worded.
Seller_mS10UjVYuuGor
I suspect this is the feedback you are talking about:
"I ordered this item on the 25th January and it has got lost so I ordered this item again on the 13th February of which I received but I still have the first item missing so I either need you to send me a replacement or refund my money for this item so I can give you a good review."
If the item got lost the customer should get a refund without being harrassed to change their feedback. If you continue to do so you put your Amazon seller account at risk.
Overall you have 93% positive feedback which is good, move on and get more positive feedback to drown out any negative. Do not solicit customers to change their feedback as Amazon takes that very seriously.
Seller_OSHTE2FKzxL2v
we didn't force anyone as it was mentioned by the customer itself if we refund that they will make a good review i spoke to amazon with one of their staff member they advised to send a removal request to customer as i have resolved the customer issue which is default option giving by the amazon next to feedback didn't push just informed customer with removal request but still good to know all these. Moderators - Please could any one of you kindly assist to remove this discussion @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn
@Simon_Amazon @Spencer_Amazon @Winston_Amazon
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