Help: Never traded but Amazon won't help opening account
Hi,
I hope someone can help.
I opened an Amazon Seller Account in November 2021. From day one my account was deactivated due to them not being able to identify me properly. They took one payment from my bank initially. It has never been clear if this is me personally or the company I am trading through.
I have uploaded more than 20 documents now to prove my personal identification and that of my company and in their last response they merely put this:
“We received your submission but do not have enough information to reactivate your account. We may not respond to further emails about this issue.”
I have written back and submitted a complaint but they are ignoring me now.
I just don’t get it. I am an experienced businessman trying to sell some good pet products and to make both myself and inevitably them money and they don’t seem to care.
I’m at a loss as to what to do.
Any help would be greatly appreciated.
Brightfull 
0 replies
Seller_PUgTge8LPB8FY
First of all, it’s very common for accounts to be deactivated straight after opening, for the purposes of verification. Moreover, that process can take time.
Secondly, it’s not that Amazon don’t care. It’s that they’re required to carry out KYC with due diligence (even if not what you might call speed) on all new sellers.
When you say you’re “trading through a company”, what exactly do you mean by that? Is it a limited company? And is it your limited company, or someone else’s?
Seller_esvgLzKXw2YAl
Judging by what you have written in your first post, I don’t think waiting, will be the answer.
Exactly what documents where requested of you, that failed to activate the account?
Have you actually registered as a Ltd company, rather than a sole trader, individual/partnership etc?
Do the documents that you have provided, EXACTLY match your details entered on Amazon?
And I do mean EXACTLY!
Seller_aQji8mLqVwDko
“We may not respond to further emails about this issue”
I have received the same response whilst trying to verify my Amazon US account. I still don’t understand why it all has to be so secretive and smoke and mirrors. In any other business if there was an admin issue (because let’s face it that’s what this is) they would just tell you exactly what the issue is. Here they like to keep you guessing, and it feels like trial and error. It’s like…
“Nope it’s not that… have another try…”
“Nope that’s not why we can’t verify you either…”
“No I’m not going to tell you exactly what the issue is, I’ll just keep my responses generic so you can keep on guessing…”
“Have another try…”
“No that’s not it. We may not respond to further emails about this issue”
Seller_KGhEtmkBqP5bM
I’m wondering if I should delete my account and try again from the start.
But I worry they might not allow it due to the matching personal and company details…
Seller_KGhEtmkBqP5bM
Thanks guys, I’ve now managed to arrange a new video call to verify my identity. In their message it says I must have the original documents uploaded in my application and they won’t accept any new documents.
I know one was my passport (which I have ready) but I cannot recall exactly what the others were and there doesn’t seem to be any details in my account of these uploads.
Any ideas if I can find what I originally uploaded somewhere in my account?
Seller_KGhEtmkBqP5bM
OK, video call done, took 2 minutes to verify my passport and that was all that was needed. Wasted my time printing the over 20 documents I’ve also submitted too!
But hopefully I’m now on the path to start selling, 5 months after my account was opened.
Many thanks to all that helped, especially Neil.
