Refunded for a missing item only for it to arrive afterwards

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
Country changed
user profile
Seller_XYWaiwH9oa386

Refunded for a missing item only for it to arrive afterwards

I sent an almost £50 item to someone over Christmas in 2nd class recorded delivery, around the beginning of December, but after a couple of weeks of no delivery they opened an A-Z and I ended up refunding them for it. Over 3 weeks later from when I posted the item, it was delivered according to the tracking number, on the 2nd of Jan with a signature.

I have since tried getting in touch with the customer via Amazon messages with no response. They were in continual contact with me about the whereabouts of the item before the refund and seemed courteous enough, but I haven’t heard anything from them since their message thanking me for the refund. Nothing to say that the item eventually turned up and no responses to either of my 2 messages spanning the last 5 days or so. They previously said that it was a Christmas present and was no longer needed when it failed to arrive before Christmas. Now it’s suspiciously looking like they are hoping to keep it for themselves with a free refund.

What’s the best way to approach this? Would I have any luck appealing the A-Z seeing as it has since arrived with a signature? Whether I get reimbursed for the money or get my item back, hoping that there will be some sort of fair conclusion.

130 views
13 replies
Tags:A to Z Claims, Customer, Refunds
00
Reply
13 replies
user profile
Seller_vTCC47DVMGUB8

Always appeal an A-Z like this, you have a 50/50 chance of winning or the item being Amazon Funded, but don’t get your hopes up.

10
user profile
Seller_qZO3ZCjoBXEeL

You can but try. I wouldn’t hold out much hope since it was delivered 3 weeks late though.

00
user profile
Seller_Yja9oH7DLHk2I

I have had this exact scenario. I appealed the A to Z but Amazon just said it arrived late so they would not do anything.

The buyer would not reply. I was too worried if I sent him multiple messages, I would get into trouble with Amazon. I ended up just losing the money. It really stinks.

10
Follow this discussion to be notified of new activity