Approved reinstatement never actioned
The ASIN was approved for reinstatement in writing on 24 July (case 12940708092), but has never actually been reinstated. Account Health Support confirmed on 31 July that a technical issue is preventing the approved reinstatement from taking effect and escalated it internally. The listing is still inactive and the violation still shows. I'm not seeking a new review — just for the approved decision to be carried out. Can a Community Manager help get this actioned?
Approved reinstatement never actioned
The ASIN was approved for reinstatement in writing on 24 July (case 12940708092), but has never actually been reinstated. Account Health Support confirmed on 31 July that a technical issue is preventing the approved reinstatement from taking effect and escalated it internally. The listing is still inactive and the violation still shows. I'm not seeking a new review — just for the approved decision to be carried out. Can a Community Manager help get this actioned?
2 replies
Seller_pcQiHOvzfsDtT
@Manny_Amazon @Michelle_Amazon @Amyy_Amazon, would either of you be able to take a look? Case ID 12940708092. The appeal was approved in writing on 24 July but the listing has never actually been reinstated; Account Health confirmed on 31 July that a technical issue is blocking it. Happy to provide the ASIN privately.
Seller_pcQiHOvzfsDtT
Still unresolved. Product Safety approved reinstatement on 24 July but the listing is still inactive and the violation is still showing. Account Health tells me an internal review is in progress but can't give me a reference or say what's actually blocking it. Case 12940708092.
@Susie_Amazon @Manny_Amazon @Michelle_Amazon @Amyy_Amazon @JiAlex_Amazon@Kai_Amazon@Ken_Amazon, could one of you take a look and confirm what the ASIN's current internal status is? Happy to share the ASIN privately.
