Buyer making false claims in feedback, can a community manager escalate please
Case 12549131162
Buyer ordered a 75ml product.
Amazon catalogue page shows 75ml in the title, picture, bullet points and detailed description.
Customer left negative feedback stating that they ordered 100ml but was sent 75ml (the advertised and purchased size !!)
First feedback removal request was automatically rejected(as normal) and appeal was automatically rejected after less than 10 seconds with no human interaction.
Supplied on the case were screenshots of the Amazon order clearly showing 75ml and screenshots of the Amazon catalogue page showing the same 75ml in all aspects.
How is it seller responsibility and penalty for a buyer expecting something that was not advertised?
Buyer making false claims in feedback, can a community manager escalate please
Case 12549131162
Buyer ordered a 75ml product.
Amazon catalogue page shows 75ml in the title, picture, bullet points and detailed description.
Customer left negative feedback stating that they ordered 100ml but was sent 75ml (the advertised and purchased size !!)
First feedback removal request was automatically rejected(as normal) and appeal was automatically rejected after less than 10 seconds with no human interaction.
Supplied on the case were screenshots of the Amazon order clearly showing 75ml and screenshots of the Amazon catalogue page showing the same 75ml in all aspects.
How is it seller responsibility and penalty for a buyer expecting something that was not advertised?
7 replies
Lola_Amazon
Hi @Tonitone,
Thanks for posting on Forums! I have gone ahead and escalated this to an internal partner team. I will share an update when they provide me with one.
Thanks
Lola
