A-to-Z Claim Item Not Received -
Hi,
We have had multiple orders where buyers Filing A-to-Z Claims for Item not Delivered while the Buyers themselves have messaged us that they want to Return the Item because its no longer required.
If the Buyer is asking to return, they obviously have received the item.
When we appeal the A-to-Z Claim Amazon only corrects our Metrics but still debits our account for the refund!
What's the point of Only Correcting metrics when the buyer is clearly committing fraud?
Order IDs
114-5154019-1040217
113-1112374-5055453
111-0248331-3137025
Context: We are an overseas seller hence do not have the option to use Amazon Buy Shipping
Regards,
Gaurav
3 replies
Seller_qGjUWWQ5Dh9mv
Write to Jeff – maybe the executive team are willing to help. I had a good experience lately.
All the best
Detlef
SEAmod
Hello @Seller_CjHtTvEEg6d0U
I am sorry to hear about these A-to-z claims where the buyers message that they wish to return the item, and then they file an A-to-z claim. I am assuming that when they ask to make the return, you are providing them with a US based return address, which is required if you are an overseas seller. If you are meeting that requirement, then an appeal of the claims should set things right.
Susan
