Expiration-dated flag confirmed wrong by three agents, Case 13245770992, 690 units frozen in FC processing since 5 Sept, now quoted 5 to 7 more business days
Case IDs: 13245770992 (consolidated attribute case, 5 to 7 business days), 13247572152 (reserved inventory, ticket "in pending state"), 13248449402 and 13248547152 (FBA hold and release requests), 13244836832 and 13243730752 (Brand Registry, sent to the specialised team).
What happened
On 5 September 2026 the catalog changed is_expiration_dated_product to Yes and product_expiration_type to Shelf Life on three of our ASINs without any submission from us. Our listings still say No and Does Not Expire. FBA moved 690 UK units into Reserved (FC processing) the same day and the offers are stranded as Listing error. Sales have been zero since.
The products are electronic devices with a lithium-ion battery. Not topical, not consumable, no expiry date, no shelf life. Two other devices of the same family, same product group and product type, are correctly marked No. All ASINs, FNSKUs, box photos and manufacturer documentation are already in the cases above.
What Amazon has already confirmed
Brand Registry (Amal J., case 13243730752) has written that the values "were set by an automated system, likely because your product is categorized under the Beauty category, which this system flags broadly" and "are therefore incorrect". Brand Registry (Kushbu D., case 13244836832) has confirmed the attribute "is currently managed by an automated system, which means it cannot be updated through our standard tools" and has sent it to the specialised team that manages it. Seller Support (Nami P., case 13245763742, 9 September) wrote that the attribute "is currently managed by an internal Amazon system and requires a specialized catalog team", consolidated everything into case 13245770992 and quoted 5 to 7 business days, which would be the third week with zero sales. In FBA case 13248547152 Khushi R. wrote that cases 13245770992, 13244615612, 13245826832 and 13244352822 "have been assigned and are in progress", but declined to place a hold on disposal or release the units. On the US account the same issue is confirmed as "an incorrect system flag" and "a known system issue" with an FBA escalation ticket (US case 21942949471).
What we have tried
Resubmitted the attributes through the Listings API and by hand, opened attribute cases (refused with the topical products template), and changed product type and browse node. Nothing released a single unit. Automated unfulfillable removal is set to Return to seller.
What we are asking
Could a community manager please escalate cases 13245770992 and 13247572152 so the flag is removed and the 690 units are released, and confirm that nothing will be disposed of while the ticket is open?
Thank you.
Expiration-dated flag confirmed wrong by three agents, Case 13245770992, 690 units frozen in FC processing since 5 Sept, now quoted 5 to 7 more business days
Case IDs: 13245770992 (consolidated attribute case, 5 to 7 business days), 13247572152 (reserved inventory, ticket "in pending state"), 13248449402 and 13248547152 (FBA hold and release requests), 13244836832 and 13243730752 (Brand Registry, sent to the specialised team).
What happened
On 5 September 2026 the catalog changed is_expiration_dated_product to Yes and product_expiration_type to Shelf Life on three of our ASINs without any submission from us. Our listings still say No and Does Not Expire. FBA moved 690 UK units into Reserved (FC processing) the same day and the offers are stranded as Listing error. Sales have been zero since.
The products are electronic devices with a lithium-ion battery. Not topical, not consumable, no expiry date, no shelf life. Two other devices of the same family, same product group and product type, are correctly marked No. All ASINs, FNSKUs, box photos and manufacturer documentation are already in the cases above.
What Amazon has already confirmed
Brand Registry (Amal J., case 13243730752) has written that the values "were set by an automated system, likely because your product is categorized under the Beauty category, which this system flags broadly" and "are therefore incorrect". Brand Registry (Kushbu D., case 13244836832) has confirmed the attribute "is currently managed by an automated system, which means it cannot be updated through our standard tools" and has sent it to the specialised team that manages it. Seller Support (Nami P., case 13245763742, 9 September) wrote that the attribute "is currently managed by an internal Amazon system and requires a specialized catalog team", consolidated everything into case 13245770992 and quoted 5 to 7 business days, which would be the third week with zero sales. In FBA case 13248547152 Khushi R. wrote that cases 13245770992, 13244615612, 13245826832 and 13244352822 "have been assigned and are in progress", but declined to place a hold on disposal or release the units. On the US account the same issue is confirmed as "an incorrect system flag" and "a known system issue" with an FBA escalation ticket (US case 21942949471).
What we have tried
Resubmitted the attributes through the Listings API and by hand, opened attribute cases (refused with the topical products template), and changed product type and browse node. Nothing released a single unit. Automated unfulfillable removal is set to Return to seller.
What we are asking
Could a community manager please escalate cases 13245770992 and 13247572152 so the flag is removed and the 690 units are released, and confirm that nothing will be disposed of while the ticket is open?
Thank you.
2 replies
Seller_xpAEAW2mv0RbG
@Sofi_Amazon
@Topher_Amazon
@Angie_Amazon
@Arish_Amazon
@Manny_Amazon
@Susi_Amazon
@Indy_Amazon
@KJ_Amazon
@Christine_Amazon
@Glenn_Amazon
@NR_Amazon
Sky_Amazon
Hello @Seller_xpAEAW2mv0RbG
Thank you for reaching out to us and for your patience while this was being reviewed — we understand how frustrating it must be to have inventory unavailable for an extended period.
We have an update on your Case ID 13245770992. After a thorough review, our partner team can confirm that the attribute correction from "Yes" to "No" for ASIN B0BBB76WYQ has been successfully applied. Changes to product attributes may take up to 72 hours to fully propagate through our systems and reflect in your inventory status.
We kindly ask that you allow the full 72-hour propagation window for the changes to take effect. Please continue to monitor your inventory in Seller Central during this time. If your units remain in Reserved status beyond this window, please reopen the case referencing Case ID 13245770992 so we can investigate further and ensure your inventory is released.
We appreciate your patience and understanding throughout this process.
- Sky
