Hi all,

I'm hoping to get some guidance — and ideally a moderator review — on a Best Deal eligibility issue I believe was caused by a single mid-run deal cancellation.

Here's the timeline:

I had a Best Deal set up and running live on one of my ASINs. Mid-run, I received advice from my PPC consultant that the deal sequencing wasn't correct and that I should cancel it. I followed that advice and cancelled the deal while it was active and visible to customers.

I was not aware at the time that cancelling a live deal could trigger a block on future deal eligibility. I have since found Amazon's own help page (Seller Central Help > Increase Sales > Amazon Deals > Cancel a Deal), which explicitly states:

"To avoid paying a fee or being blocked from creating future deals, we recommend that you cancel your deal at least 25 hours before the start time."

Had I been aware of this, I would never have cancelled mid-run. The cancellation was a genuine mistake made on the basis of strategic advice, not an attempt to abuse the deals system.

For context on my account:

- Amazon's Choice badge on the affected ASIN

- 1,000+ reviews at 4.5 stars

- Valid RRP/reference price displayed with strikethrough

- 300+ units sold in the past month

- No policy violations or account health issues

- FBA, Prime eligible

I have raised this with Seller Support (Case ID:

12255334902 ) and was told they are unable to manually adjust deal eligibility from their end.

Given that this was a single, isolated cancellation made in error — and that my account and listing metrics are strong — I'd like to ask whether a moderator is able to review this and escalate for the eligibility to be restored.

Thank you in advance for any help.

@Jameson_Amazon

@Ram_Amazon