A-Z claim for the returns not refunded - ODR on our account
We have received an A-Z claim on our account because a returns was not refunded to customer.
After investigation we found the Amazon auto refund did not trigger a refund to customer when the parcel was dropped at the parcelshop.
We appealed to review the claim that we concur with the refund, however the ODR is not justified for the failed amazon system, which should have auto refunded customer with the first parcel scan.
Appeal was denied however with the reason that we should have refunded within 2 business days for goods being returned back to us.
How is that fair system? What is the auto approval of returns and refund for and why Amazon is not following its own returns policy?
@Julia_Amzn , @Sarah_Amzn , @Ezra_Amazon , @Winston_Amazon , @Spencer_Amazon please help us review this claim internally. Order ID 205-7797073-9237150.
1 reply
Seller_d8YGbIjNqwFxn
Auto Refund doesn't always work on all orders. You do have to get into the habit of checking each return when it comes back to make sure it has been refunded.
It is a pain in the neck but it is the only way of protecting yourself against A-Z's.
