UPS Collection - No Show
UPS failed to collect my FBA shipment to BHX4. They MAY come today!
Can I claim compensation under the Amazon Partnered Carrier Scheme?
12 replies
Seller_BS5lg2keRs2QO
No you cannot. The T&Cs you agreed to by using the service set out that the collection dates / times are an estimate and they have no liability for not meeting them.
Seller_ShxOgq71Uy2fD
I spoke to them this morning and was assured I was on the list. Just put the phone down on them - definitely not on the list! The guy in the office called me back and said he was leaving to pick up my collection himself - good for him, not so for UPS.
Seller_ShxOgq71Uy2fD
I normally send in a pallet - around 250 kgs with my local Palletline guys for 54 GBP. This time I boxed up my stuff in 10 x 22kg boxes - 19 GBP from UPS (only they didn’t arrive).
I hadn’t thought of using a drop off - that could work in my favour if the location is happy to take that volume.
Seller_ShxOgq71Uy2fD
Did it online with confirmation etc.
Never had a problem with them before. Apparently they have a new software system that has caused havoc this week and there was hint that the individual drive had gone rogue!
Or has it got something to do with the backup at BHX4, where mine is heading???
Seller_ShxOgq71Uy2fD
UPS manager just arrived for pick up.
Bottom line is drivers - they cant find any, so they are outsourcing to (reading behind the lines) more and more dodgy couriers. He said they just skip pickups and don’t log it. Looks like chaos.
Apparently, same problem for Amazon. My guy told be that for every 4 HGVs he sends to Amazon Peterborough, 2 are sent back!
Good news is that they have new tech arriving in September which will allow the controllers to pinpoint collections and deliveries within a one hour time frame.
