Hello,

I’m reaching out to see if anyone else has experienced an issue with the Amazon Vine program and can offer advice.

Here’s the situation: I enrolled 30 units in Vine, and the Vine dashboard shows that 26 reviews have been received. However, only 11 of those reviews are visible on my product detail page. This has been the case for some time, with no changes despite the dashboard clearly indicating more reviews.

I’ve contacted Amazon Seller Support about this, but they advised that nothing is guaranteed regarding review visibility and didn’t provide any concrete resolution. I understand that not all reviews may be published, but the discrepancy between 26 reviews received (as per the dashboard) and only 11 visible seems unusually large.

I’ve checked my settings and filters to ensure nothing is hiding the reviews. I also understand that some reviews might be flagged or moderated, but 15 reviews missing feels like a technical issue or inconsistency.

Questions:

1. Has anyone else encountered this issue where the Vine dashboard shows more reviews than are visible on the catalogue page?
2. Were you able to resolve it, and if so, how did you manage to get all or more of the reviews to show?
3. Is there a specific team or approach that worked for you when Seller Support couldn’t assist, even when asked to escalate the case to someone higher up? I also emailed the Amazon Captive Team directly asking for help but have never heard back from them.

This is very frustrating, so any insights would be greatly appreciated!

Thank you in advance for your help.

Julian _-The Loving Nature LLP

Hi everyone,

I didn’t make any changes to my listings – the reviews were already merged properly some time ago. But now something seems to have gone wrong. The reviews are no longer merged, and I’ve lost all of my Vine reviews, which were previously visible.

I contacted Seller Support ( 10956557012 ), and they responded with:

"After careful review, we found that the merging and unmerging of ASINs might result in the loss of reviews on your listings. Additionally, reviews may be removed by customers themselves or by Moderation and Trust Specialists in compliance with Amazon’s review policies."

This is very frustrating because I didn’t initiate any merging or unmerging recently, and my Vine reviews were valuable for my product’s credibility. It seems something broke on Amazon’s side.

Has anyone faced a similar issue or successfully recovered lost Vine reviews? Any help or advice would be greatly appreciated.

Thanks in advance!

We enrolled into Amazon Vine last week and paid £60 for the privilege, however after review, we have identified several concerns regarding the authenticity and accuracy of these reviews, which we believe may negatively impact our product's reputation and mislead potential customers.

Background:

All 10 Vine products were claimed on August 8th, 2024.

Five reviews were posted by August 11th, 2024, just three days later, with the first being posted on August 9th, 2024

Amazon state here-https://sellercentral.amazon.co.uk/help/hub/reference/GX3CEV63Y4ZZAP37 that they "expect Vine Voices to use each product before writing a review of that product. This ensures that Vine Voice reviews are informed and helpful to other customers."- I am not sure this is the case here.

Our Concerns:

1. Insufficient Time for an Honest Review: Given that the product was claimed on August 8th, the three-day window is insufficient for a customer to properly evaluate the product and provide an informed review. Our product is not one that offers instant results, and a thorough evaluation would naturally take more time.

2. Misleading and Inaccurate Reviews:

Some of the reviews claim they have not seen any benefits after only a few days. However, our product is not designed to deliver immediate results, and this misinformation may create unrealistic expectations for future customers.

One review inaccurately describes our product as a "cleanser." This is misleading as our product is a leave-on gel, and such a description may confuse potential buyers, leading to improper use of the product.

Another review mentions that the reviewer does not have the condition that our product is designed to address. This raises concerns about whether the product was claimed by individuals who would not naturally purchase it and thus are unable to provide an accurate assessment of its effectiveness.

Due to the reasons mentioned above, we are requesting the removal of all Vine reviews associated with our product and that any future Vine reviews be blocked. We believe these reviews do not accurately reflect the true nature of our product and could harm the customer experience by providing misleading information.

We would appreciate a reply on here and any help, as the report review button and community-help@amazon.com are simply not responding.