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    Seller_oWihoOcyXhd5p

    VTR dropping despite valid DPD tracking – delivered orders not recognised (tracking prefix issue?)

    Hello All

    We are seeing a major issue with our VTR am wanted to check if others are experimenting the same.

    We are using DPD as our carrier, and have corrected the process, full tracking is entered prefix 1597 etc all parcels are scanned a delivered with proof.

    However, orders are still being marked as invalid or not counted an our VTR has dropped below 70%, This is still happening despite fixing this.

    This was raised with an amazing case and is still in progress a the issue ongoing.

    Is anyone else seeing a similar issue with VTR with DPD or other carriers?

    Thanks Wards

    109 views
    16 replies
    Fulfil Orders
    Tags:Shipping
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    user profile
    Seller_oWihoOcyXhd5p

    VTR dropping despite valid DPD tracking – delivered orders not recognised (tracking prefix issue?)

    Hello All

    We are seeing a major issue with our VTR am wanted to check if others are experimenting the same.

    We are using DPD as our carrier, and have corrected the process, full tracking is entered prefix 1597 etc all parcels are scanned a delivered with proof.

    However, orders are still being marked as invalid or not counted an our VTR has dropped below 70%, This is still happening despite fixing this.

    This was raised with an amazing case and is still in progress a the issue ongoing.

    Is anyone else seeing a similar issue with VTR with DPD or other carriers?

    Thanks Wards

    Fulfil Orders
    Tags:Shipping
    10
    109 views
    16 replies
    Reply
    16 replies
    user profile
    Seller_zyM900Clo4ITD
    In reply to: Seller_oWihoOcyXhd5p’s post

    Amazon have stopped accepting valid tracking from DPD UK, they will currently only accept DPD Germany, which is a HUGE problem for everyone selling on amazon in the UK using DPD. They will not acknowledge the issue.

    00
    user profile
    Seller_bhWL5BpeMbOrS
    In reply to: Seller_oWihoOcyXhd5p’s post

    Hi,

    We have had the same issue for over a week and escalated this with Amazon Seller Support and haven't had a solution. Did you manage to fix yours?

    00
    user profile
    Abbie_Amazon
    In reply to: Seller_oWihoOcyXhd5p’s post

    Hello @Seller_oWihoOcyXhd5p,

    Thank you for reaching out Forums Community. I understand your concern regarding the orders being marked invalid though the tracking is correct.

    Common Causes:

    • Carrier Integration: Amazon may not be receiving scan events from DPD properly, even though DPD shows delivered

    • Timing: Tracking entered after delivery is marked invalid—ensure you enter tracking at ship time

    • Carrier Selection: Verify you're selecting the exact carrier name from the dropdown

    Since you mentioned reaching out to Seller Support, can you please share the case ID here, so we can review and assist further.

    @Seller_n8zYsupORu7RG, @Seller_bhWL5BpeMbOrS For assistance with your case, please create a new thread and include your Case ID so we can review and assist you further.

    Thanks,

    Abbie

    00
    user profile
    Seller_n8zYsupORu7RG
    In reply to: Abbie_Amazon’s post

    @Abbie_Amazon

    Thank you for your response.

    I am still waiting for an update on my Seller Central case. The last communication mentioned that the internal team is looking into the issue, but we have not received any further response.

    It has now been 10 days since the case was opened, and we have not received a resolution or update. It appears the issue is still unresolved.

    Case ID: 12312015862

    Kindly provide an update on the current status or escalate this issue if necessary, as we are unable to proceed without further guidance.

    00
    user profile
    Christine_Amazon
    In reply to: Seller_n8zYsupORu7RG’s post

    Hi @Seller_n8zYsupORu7RG

    Christine here.

    I was checking, and I do see that the case ID12312015862 is actively working on the case.

    Please allow them to finish their investigation.

    Christine.

    00
    user profile
    Christine_Amazon
    In reply to: Seller_E45CvqPcDjpGX’s post

    Hi @Seller_E45CvqPcDjpGX

    I was looking for your case ID 12310441872 but I'm not able to locate it.

    Can you confirm if the case ID is correct?

    Christine.

    00
    user profile
    Seller_E45CvqPcDjpGX
    In reply to: Christine_Amazon’s post

    Hello, from Germany, maybe thats why, it is there :)

    00
    user profile
    Seller_oWihoOcyXhd5p
    In reply to: Abbie_Amazon’s post

    Case ID: 12308076012, opened 01/04/2026, still marked “Work in progress”)

    00
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    user profile
    Seller_oWihoOcyXhd5p

    VTR dropping despite valid DPD tracking – delivered orders not recognised (tracking prefix issue?)

    Hello All

    We are seeing a major issue with our VTR am wanted to check if others are experimenting the same.

    We are using DPD as our carrier, and have corrected the process, full tracking is entered prefix 1597 etc all parcels are scanned a delivered with proof.

    However, orders are still being marked as invalid or not counted an our VTR has dropped below 70%, This is still happening despite fixing this.

    This was raised with an amazing case and is still in progress a the issue ongoing.

    Is anyone else seeing a similar issue with VTR with DPD or other carriers?

    Thanks Wards

    109 views
    16 replies
    Fulfil Orders
    Tags:Shipping
    10
    Reply
    user profile
    Seller_oWihoOcyXhd5p

    VTR dropping despite valid DPD tracking – delivered orders not recognised (tracking prefix issue?)

    Hello All

    We are seeing a major issue with our VTR am wanted to check if others are experimenting the same.

    We are using DPD as our carrier, and have corrected the process, full tracking is entered prefix 1597 etc all parcels are scanned a delivered with proof.

    However, orders are still being marked as invalid or not counted an our VTR has dropped below 70%, This is still happening despite fixing this.

    This was raised with an amazing case and is still in progress a the issue ongoing.

    Is anyone else seeing a similar issue with VTR with DPD or other carriers?

    Thanks Wards

    Fulfil Orders
    Tags:Shipping
    10
    109 views
    16 replies
    Reply
    user profile

    VTR dropping despite valid DPD tracking – delivered orders not recognised (tracking prefix issue?)

    by Seller_oWihoOcyXhd5p

    Hello All

    We are seeing a major issue with our VTR am wanted to check if others are experimenting the same.

    We are using DPD as our carrier, and have corrected the process, full tracking is entered prefix 1597 etc all parcels are scanned a delivered with proof.

    However, orders are still being marked as invalid or not counted an our VTR has dropped below 70%, This is still happening despite fixing this.

    This was raised with an amazing case and is still in progress a the issue ongoing.

    Is anyone else seeing a similar issue with VTR with DPD or other carriers?

    Thanks Wards

    Fulfil Orders
    Tags:Shipping
    10
    109 views
    16 replies
    Reply
    16 replies
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    user profile
    Seller_zyM900Clo4ITD
    In reply to: Seller_oWihoOcyXhd5p’s post

    Amazon have stopped accepting valid tracking from DPD UK, they will currently only accept DPD Germany, which is a HUGE problem for everyone selling on amazon in the UK using DPD. They will not acknowledge the issue.

    00
    user profile
    Seller_bhWL5BpeMbOrS
    In reply to: Seller_oWihoOcyXhd5p’s post

    Hi,

    We have had the same issue for over a week and escalated this with Amazon Seller Support and haven't had a solution. Did you manage to fix yours?

    00
    user profile
    Abbie_Amazon
    In reply to: Seller_oWihoOcyXhd5p’s post

    Hello @Seller_oWihoOcyXhd5p,

    Thank you for reaching out Forums Community. I understand your concern regarding the orders being marked invalid though the tracking is correct.

    Common Causes:

    • Carrier Integration: Amazon may not be receiving scan events from DPD properly, even though DPD shows delivered

    • Timing: Tracking entered after delivery is marked invalid—ensure you enter tracking at ship time

    • Carrier Selection: Verify you're selecting the exact carrier name from the dropdown

    Since you mentioned reaching out to Seller Support, can you please share the case ID here, so we can review and assist further.

    @Seller_n8zYsupORu7RG, @Seller_bhWL5BpeMbOrS For assistance with your case, please create a new thread and include your Case ID so we can review and assist you further.

    Thanks,

    Abbie

    00
    user profile
    Seller_n8zYsupORu7RG
    In reply to: Abbie_Amazon’s post

    @Abbie_Amazon

    Thank you for your response.

    I am still waiting for an update on my Seller Central case. The last communication mentioned that the internal team is looking into the issue, but we have not received any further response.

    It has now been 10 days since the case was opened, and we have not received a resolution or update. It appears the issue is still unresolved.

    Case ID: 12312015862

    Kindly provide an update on the current status or escalate this issue if necessary, as we are unable to proceed without further guidance.

    00
    user profile
    Christine_Amazon
    In reply to: Seller_n8zYsupORu7RG’s post

    Hi @Seller_n8zYsupORu7RG

    Christine here.

    I was checking, and I do see that the case ID12312015862 is actively working on the case.

    Please allow them to finish their investigation.

    Christine.

    00
    user profile
    Christine_Amazon
    In reply to: Seller_E45CvqPcDjpGX’s post

    Hi @Seller_E45CvqPcDjpGX

    I was looking for your case ID 12310441872 but I'm not able to locate it.

    Can you confirm if the case ID is correct?

    Christine.

    00
    user profile
    Seller_E45CvqPcDjpGX
    In reply to: Christine_Amazon’s post

    Hello, from Germany, maybe thats why, it is there :)

    00
    user profile
    Seller_oWihoOcyXhd5p
    In reply to: Abbie_Amazon’s post

    Case ID: 12308076012, opened 01/04/2026, still marked “Work in progress”)

    00
    Follow this discussion to be notified of new activity
    user profile
    Seller_zyM900Clo4ITD
    In reply to: Seller_oWihoOcyXhd5p’s post

    Amazon have stopped accepting valid tracking from DPD UK, they will currently only accept DPD Germany, which is a HUGE problem for everyone selling on amazon in the UK using DPD. They will not acknowledge the issue.

    00
    user profile
    Seller_zyM900Clo4ITD
    In reply to: Seller_oWihoOcyXhd5p’s post

    Amazon have stopped accepting valid tracking from DPD UK, they will currently only accept DPD Germany, which is a HUGE problem for everyone selling on amazon in the UK using DPD. They will not acknowledge the issue.

    00
    Reply
    user profile
    Seller_bhWL5BpeMbOrS
    In reply to: Seller_oWihoOcyXhd5p’s post

    Hi,

    We have had the same issue for over a week and escalated this with Amazon Seller Support and haven't had a solution. Did you manage to fix yours?

    00
    user profile
    Seller_bhWL5BpeMbOrS
    In reply to: Seller_oWihoOcyXhd5p’s post

    Hi,

    We have had the same issue for over a week and escalated this with Amazon Seller Support and haven't had a solution. Did you manage to fix yours?

    00
    Reply
    user profile
    Abbie_Amazon
    In reply to: Seller_oWihoOcyXhd5p’s post

    Hello @Seller_oWihoOcyXhd5p,

    Thank you for reaching out Forums Community. I understand your concern regarding the orders being marked invalid though the tracking is correct.

    Common Causes:

    • Carrier Integration: Amazon may not be receiving scan events from DPD properly, even though DPD shows delivered

    • Timing: Tracking entered after delivery is marked invalid—ensure you enter tracking at ship time

    • Carrier Selection: Verify you're selecting the exact carrier name from the dropdown

    Since you mentioned reaching out to Seller Support, can you please share the case ID here, so we can review and assist further.

    @Seller_n8zYsupORu7RG, @Seller_bhWL5BpeMbOrS For assistance with your case, please create a new thread and include your Case ID so we can review and assist you further.

    Thanks,

    Abbie

    00
    user profile
    Abbie_Amazon
    In reply to: Seller_oWihoOcyXhd5p’s post

    Hello @Seller_oWihoOcyXhd5p,

    Thank you for reaching out Forums Community. I understand your concern regarding the orders being marked invalid though the tracking is correct.

    Common Causes:

    • Carrier Integration: Amazon may not be receiving scan events from DPD properly, even though DPD shows delivered

    • Timing: Tracking entered after delivery is marked invalid—ensure you enter tracking at ship time

    • Carrier Selection: Verify you're selecting the exact carrier name from the dropdown

    Since you mentioned reaching out to Seller Support, can you please share the case ID here, so we can review and assist further.

    @Seller_n8zYsupORu7RG, @Seller_bhWL5BpeMbOrS For assistance with your case, please create a new thread and include your Case ID so we can review and assist you further.

    Thanks,

    Abbie

    00
    Reply
    user profile
    Seller_n8zYsupORu7RG
    In reply to: Abbie_Amazon’s post

    @Abbie_Amazon

    Thank you for your response.

    I am still waiting for an update on my Seller Central case. The last communication mentioned that the internal team is looking into the issue, but we have not received any further response.

    It has now been 10 days since the case was opened, and we have not received a resolution or update. It appears the issue is still unresolved.

    Case ID: 12312015862

    Kindly provide an update on the current status or escalate this issue if necessary, as we are unable to proceed without further guidance.

    00
    user profile
    Seller_n8zYsupORu7RG
    In reply to: Abbie_Amazon’s post

    @Abbie_Amazon

    Thank you for your response.

    I am still waiting for an update on my Seller Central case. The last communication mentioned that the internal team is looking into the issue, but we have not received any further response.

    It has now been 10 days since the case was opened, and we have not received a resolution or update. It appears the issue is still unresolved.

    Case ID: 12312015862

    Kindly provide an update on the current status or escalate this issue if necessary, as we are unable to proceed without further guidance.

    00
    Reply
    user profile
    Christine_Amazon
    In reply to: Seller_n8zYsupORu7RG’s post

    Hi @Seller_n8zYsupORu7RG

    Christine here.

    I was checking, and I do see that the case ID12312015862 is actively working on the case.

    Please allow them to finish their investigation.

    Christine.

    00
    user profile
    Christine_Amazon
    In reply to: Seller_n8zYsupORu7RG’s post

    Hi @Seller_n8zYsupORu7RG

    Christine here.

    I was checking, and I do see that the case ID12312015862 is actively working on the case.

    Please allow them to finish their investigation.

    Christine.

    00
    Reply
    user profile
    Christine_Amazon
    In reply to: Seller_E45CvqPcDjpGX’s post

    Hi @Seller_E45CvqPcDjpGX

    I was looking for your case ID 12310441872 but I'm not able to locate it.

    Can you confirm if the case ID is correct?

    Christine.

    00
    user profile
    Christine_Amazon
    In reply to: Seller_E45CvqPcDjpGX’s post

    Hi @Seller_E45CvqPcDjpGX

    I was looking for your case ID 12310441872 but I'm not able to locate it.

    Can you confirm if the case ID is correct?

    Christine.

    00
    Reply
    user profile
    Seller_E45CvqPcDjpGX
    In reply to: Christine_Amazon’s post

    Hello, from Germany, maybe thats why, it is there :)

    00
    user profile
    Seller_E45CvqPcDjpGX
    In reply to: Christine_Amazon’s post

    Hello, from Germany, maybe thats why, it is there :)

    00
    Reply
    user profile
    Seller_oWihoOcyXhd5p
    In reply to: Abbie_Amazon’s post

    Case ID: 12308076012, opened 01/04/2026, still marked “Work in progress”)

    00
    user profile
    Seller_oWihoOcyXhd5p
    In reply to: Abbie_Amazon’s post

    Case ID: 12308076012, opened 01/04/2026, still marked “Work in progress”)

    00
    Reply
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