Hi

I wonder if anyone can offer any advise regarding an appeal for Amazon deactivating our account in error regarding a counterfeit claim.

The product in question we purchased in 2017 and has been no longer manufactured since 2018. Amazon keep rejecting my appeal stating they need an invoice dated in the last 365 days. I have explained in my appeals this isn't possible and the reasons why.

Does anyone have any advise? Thank you

I am writing to bring to your attention an issue regarding the recent VAT declaration process for my company’s account.

Amazon requested verification on whether my company was established or not. I uploaded the necessary documents, and when additional documentation was requested, I promptly submitted that as well. In response, I received an email confirming that the VAT review had been completed and that payments would be released in the next payment period.

However, when the scheduled payment period arrived, the payment was not made. Instead, I received another email stating that I had 10 days to pay the VAT, after which the amount would be reflected in my account. Unfortunately, the email did not include an appeal link, and I cannot access any relevant information through the Account Health section.

I have been a seller on Amazon for nearly two years, actively selling for over a year. This is the first time I have encountered such a situation where Amazon feels unreachable, and I am unable to resolve the issue efficiently.

I kindly request your assistance in reviewing this matter and providing a clear resolution path.

Thank you for your support, and I look forward to your prompt response.

Dear all,

I am writing to ask for your help or guidance regarding an appeal regarding the deactivation of my Amazon UK seller account. The account was deactivated due to a invoice that Amazon says is not valid, the invoice is valid without any issues even the seller support team agrees, but not AI

Unfortunately, despite detailed appeals, all responses from Amazon are standard and automated. I have not received any information to suggest that my case has been reviewed by decision makers.

The deactivation of my Amazon UK account has had a huge negative impact on my business. This is a key sales channel in my business, and its absence causes significant financial losses, delays in customer service and the risk of losing the trust of my partners and recipients.

Has anyone had similar problems? Do you know how to effectively reach decision-makers at Amazon who could reconsider my case? Any advice, contact or suggestion will be extremely valuable to me.

Thank you in advance for your help and time!

Kind Regards

Abiliouk