I have received negative feedback on order 203-9995541-8664344 stating that the delivery arrived on time and engraving was lovely. But the customer claims that Amazon customer service failed to help him contact the seller when he tried to get help from the seller, and that this was Amazon customer service's fault, not the seller's fault. I have tried to get this feedback removed by raising a case but as usual Amazon just keep closing down the case with no action. Once again this is just so unfair. Can you please see if you can help get this removed.

case id: 10583600802

order date: 2 December 2024.

Thanking you in advance.

Regards

@Seller_gAhPNiLrkfTcr@Seller_TSXM2A5nxWSuH@Seller_iTgjdgiRqiPsn@Seller_Huz6FT08OxHAR@Seller_iTgjdgiRqiPsn

Order 204-5089722-838590. Buyer cancelled order after purchasing the item. we refund before ship the item and they left a negative feedback with the comment "canceled order". The removal system and appeal denied my requests immediately. any help? @Seller_iTgjdgiRqiPsn @Seller_XUNeUuvrQDpgP@Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM@Seller_gAhPNiLrkfTcr

This is disgusting, we got negative feedback by customer who cancelled the order and now writing feedback where we are responsible for everything, dayling life to Christmas blah blah! When we approach amazon we are getting same bot reply!

- The feedback includes words commonly understood to be obscene or profane.

- The feedback includes seller or buyer-specific, personally identifiable information, including email addresses, full names, or telephone numbers.

- The entire feedback comment is a product review.

Can anyone explain if these feedback continues who will take responsibility of account hold or suspensions.

Here is the customer feedback: Order ID: 202-3391607-7182710

never arrived.............ordered nearly a month ago. Want refund or a prompt delivery. This was a Christmas present....for 2024 not 2025!

Worst part as order is cancelled how can I contact her when there is no communication address or phone number!

At the same time amazon is asking customers to go and file A2Z complaints or ask seller that package may have lost. In fact our delivery rate is 95% plus.

It seems there is no standing for sellers and customer can slap and hide in the bushes!

SG