FBA Shipment Delivered but Not Received – 5 Cases Opened, No Resolution
Hello,
We’re dealing with a serious issue with an FBA shipment and are not getting any meaningful help from Seller Support after multiple attempts. According to UPS tracking, the shipment was successfully delivered to the Amazon fulfillment center on May 22. However:
The shipment was never checked in
It has never entered “receiving” status
No units have been received into inventory
It has now been over a month with no movement at all
We have opened 5 separate cases, and each time:
We receive generic responses that don’t address the issue
We are told to wait, despite the delivery being over a month ago
Cases are closed without investigation
We have already provided:
Proof of delivery from UPS
Tracking information
Shipment details
At this point, it appears the shipment may have been lost at the fulfillment center before check-in, but we cannot get Seller Support to properly investigate or escalate.
Questions:
How can we get this escalated to the FBA inventory/research team properly?
Has anyone successfully resolved a shipment that was delivered but never checked in?
Is there a specific escalation path or wording that actually works?
If a moderator could assist with escalation, it would be greatly appreciated.
@Spencer_Amazon
@Christine_Amazon
@Maya_Amazon
Thank you.
FBA Shipment Delivered but Not Received – 5 Cases Opened, No Resolution
Hello,
We’re dealing with a serious issue with an FBA shipment and are not getting any meaningful help from Seller Support after multiple attempts. According to UPS tracking, the shipment was successfully delivered to the Amazon fulfillment center on May 22. However:
The shipment was never checked in
It has never entered “receiving” status
No units have been received into inventory
It has now been over a month with no movement at all
We have opened 5 separate cases, and each time:
We receive generic responses that don’t address the issue
We are told to wait, despite the delivery being over a month ago
Cases are closed without investigation
We have already provided:
Proof of delivery from UPS
Tracking information
Shipment details
At this point, it appears the shipment may have been lost at the fulfillment center before check-in, but we cannot get Seller Support to properly investigate or escalate.
Questions:
How can we get this escalated to the FBA inventory/research team properly?
Has anyone successfully resolved a shipment that was delivered but never checked in?
Is there a specific escalation path or wording that actually works?
If a moderator could assist with escalation, it would be greatly appreciated.
@Spencer_Amazon
@Christine_Amazon
@Maya_Amazon
Thank you.
3 replies
Seller_i38MVIJDH23AY
I am having the same issue.
I can not reconcile as it says all the boxes have not been checked in.
Other sellers have suggested that the small claims court is the best route.
Seller_k2X0L9mVRT0pW
you haven’t correctly tagged those mods
Susi_Amazon
Thank you for sharing your case. I understand this has been challenging. I'm already assisting you with this case over in your other thread. If you have any additional questions or need further assistance, please continue to utilize your original thread.
Please kindly remember that it is against Community Guidelines to post multiple threads about the same topic/issue. Since this is a duplicate post, I will be closing this thread.
-Susi
