Review Appeals Process
Hi there
Recently Amazon changed the category of our biggest selling product into another controlled category. It’s taklen a week but we’ve got the ASIN back under our control and in the correct category.
Issue is, since getting it back, the reviews and ratings have disappeared, and they are now telling me this is due to review manipulation (I can categorically say we haven’t done anything except sell and ship the item).
Any tips on how to tackle this?
They have given me an email product-review-appeals@amazon.com which bounces back as being not valid.
Just to be clear we are the manufacturer and only Amazon seller of this ASIN.
Thanks in advance guys!
1 reply
Seller_f5cnodyVjLD4S
Hi,
If you believe the customer product reviews were incorrectly removed, you can report this here
reviews-help@amazon.co.uk and it will be investigated.
Reviews are removed from the Amazon website for these reasons only:
The review conflicted with our Customer Review Creation Guidelines. This includes reviews that were posted as promotional material.
The review was removed by the reviewer.
We discovered that multiple products were incorrectly listed as the same product. Reviews that were posted for those products are separated when the products are separated.
We detected unusual review behaviour and are not accepting or displaying reviews for this item at this time, or we are only accepting or displaying Amazon Verified Purchase reviews.
Good luck 
