Listing deactivated 3 times in 30 days for same pricing health reason — mod help needed
Hey everyone, I'd appreciate in some help from some mods or help tagging them as i have had a lot of issues with this
I have one listing that has been deactivated three times in the past 30 days for pricing health. Every single time, I submitted proof that my pricing is compliant, Amazon agreed and reinstated it — and then the exact same automated flag triggered again. Same listing, same reason, three times.
Each reinstatement takes 5 days. That's 5 days of zero sales, tanked ranking, and collapsed search visibility — three times over. 15+ days of damage in a single month caused entirely by what is clearly a bug in Amazon's own pricing algorithm, not anything I've done wrong.
Has anyone else experienced this? I'm at my wit's end. I've raised a formal escalation but would really appreciate if a mod could look into this and get a senior case manager assigned. Happy to share case IDs privately.
This can't be right.
Listing deactivated 3 times in 30 days for same pricing health reason — mod help needed
Hey everyone, I'd appreciate in some help from some mods or help tagging them as i have had a lot of issues with this
I have one listing that has been deactivated three times in the past 30 days for pricing health. Every single time, I submitted proof that my pricing is compliant, Amazon agreed and reinstated it — and then the exact same automated flag triggered again. Same listing, same reason, three times.
Each reinstatement takes 5 days. That's 5 days of zero sales, tanked ranking, and collapsed search visibility — three times over. 15+ days of damage in a single month caused entirely by what is clearly a bug in Amazon's own pricing algorithm, not anything I've done wrong.
Has anyone else experienced this? I'm at my wit's end. I've raised a formal escalation but would really appreciate if a mod could look into this and get a senior case manager assigned. Happy to share case IDs privately.
This can't be right.
8 replies
Manny_Amazon
Hello @Seller_bBzTN961283JR,
Thanks for posting here. Please share the case ID that is related to this request, and I will review to see what options exist for escalation.
Regards,
- Manny
Seller_bBzTN961283JR
Hi @Manny_Amazon, I've shared the case ID above. To give you full context:
This is the fifth time in under a month that the same listing has been deactivated for pricing health. Every single time, I have provided proof of compliance, Amazon has reviewed it, confirmed my pricing is compliant, and reinstated the listing — only for the exact same automated flag to trigger again shortly after.
On 10 March, Amazon confirmed in writing that the underlying issue had been fixed and that no further deactivations would occur. The listing was deactivated again within 48 hours. It has since been deactivated again, making this the fifth occurrence.
I am the only seller on this listing — there is no competitor, no pricing dispute, nothing that has changed on my end. Amazon's own team has acknowledged this is a system error multiple times, yet the fix has never held.
Each deactivation takes around 5 days to resolve, causing serious damage to my sales rank and search visibility every time. The cumulative impact on this listing over the past month has been severe.
I have also submitted a report via the abuse form as advised by Seller Support, but the deactivations have continued. I would really appreciate your help escalating this to someone who can investigate the root cause permanently rather than just reinstating each time.
Thank you.
Kai_Amazon
Hi @Seller_bBzTN961283JR,
Thank you for reaching out to us. Seller Support has escalated your case to the partner team. Currently, the case is under investigation. They will contact you once their investigation is complete.
Best,
Kai
Seller_bBzTN961283JR
Hi @Kai_Amazon, thank you for the update. However I wanted to flag that since your message, the listing has been deactivated again — this is now the seventh time. The partner team investigation does not appear to have resulted in a permanent fix, and I still have not been contacted by anyone from that team.
The listing is currently down and I am losing sales every day. Could you please chase the partner team for an update and an ETA on when this will be permanently resolved? At this point I am also seeking compensation for the cumulative losses caused by seven wrongful deactivations.
Thank you.
Kai_Amazon
Hi @Seller_bBzTN961283JR,
Thank you for your patience. Regarding your request for a callback from our leadership team, our support team needs the information you provided in case ID 12212512732.
Once you submit this information in the case, our team will arrange for a member of leadership to contact you directly.
Please update the case at your earliest convenience so we can proceed.
Best regards,
Kai
Seller_bBzTN961283JR
i have provided all info you have not got back to me you have transferred the case and i have heard nothing!
Lola_Amazon
Thanks for following up, @Seller_bBzTN961283JR
After reviewing case ID 12212512732, it looks like the team didn't receive your contact information to schedule the call back. Since they didn't hear back from you, the case was automatically closed.
Thanks!
Lola
