order for book already sold
I might have brought this problem up some years back but it has reared its ugly head again.
I have received an order for a book I sold some time back. Obviously I could not find the book. I checked as to when it was listed. It was 10th April 2009.Strange, or maybe not, nearly 200 hundred books were listed or relisted within an hour on that day. In a couple of minutes over 50 were relisted= all different titles. This is the third book order I have received over the past couple of weeks for books listed on the same day.
I contacted Amazon support and received a phone call back. I explained the problem and the person I spoke to checked my inventory for that day and saw the problem. she said she would refer it to the correct dept. I was concerned that my metrics would take a hit. She told me to put zero next to all the books listed on that day so that no more orders would come in. Which is what I did. I will delete them just to make sure.
Of course, what happened? Just been informed that the book is available and that if I cancel the order my metrics will be affected.
There you go.
Any help out there?
order for book already sold
I might have brought this problem up some years back but it has reared its ugly head again.
I have received an order for a book I sold some time back. Obviously I could not find the book. I checked as to when it was listed. It was 10th April 2009.Strange, or maybe not, nearly 200 hundred books were listed or relisted within an hour on that day. In a couple of minutes over 50 were relisted= all different titles. This is the third book order I have received over the past couple of weeks for books listed on the same day.
I contacted Amazon support and received a phone call back. I explained the problem and the person I spoke to checked my inventory for that day and saw the problem. she said she would refer it to the correct dept. I was concerned that my metrics would take a hit. She told me to put zero next to all the books listed on that day so that no more orders would come in. Which is what I did. I will delete them just to make sure.
Of course, what happened? Just been informed that the book is available and that if I cancel the order my metrics will be affected.
There you go.
Any help out there?
2 replies
Seller_eX5PU1b0GGPXn
Yes last year 2 books I found were suddenly re available
One sold
I marked undeliverable address
I couldn't think what else to do
I am now checking and re checking my inventory
Regards
Susi_Amazon
Hello @Seller_0Dj5eDRgqvsRA,
Thanks for bringing this to our attention.
To help us investigate this properly, could you please share the case ID from your last conversation with Seller Support? That will allow us to review what happened.
-Susi 🌿