Issue with my account health
I just got flagged that my account is at risk for two return products. (1) was a dog feed that I packaged inside a poly-bag and the customer indicates that since the product was packed inside the poly-bag, it means it has been opened before. (2) the customer sited that a wrong product was shipped to her because listing said skin lotion on Amazon, but new and improved products name is now body lotion. what should I do?
Issue with my account health
I just got flagged that my account is at risk for two return products. (1) was a dog feed that I packaged inside a poly-bag and the customer indicates that since the product was packed inside the poly-bag, it means it has been opened before. (2) the customer sited that a wrong product was shipped to her because listing said skin lotion on Amazon, but new and improved products name is now body lotion. what should I do?
1 reply
Seller_hnJy2He6uzeGX
Hi there
You need to resolve these issues for the future and make sure you have a clearer explanation of what went wrong, should Amazon contact you.
In the first instance, you should make sure your packaging is tamper proof before sending. This is a retail requirement if you sell to shops so its something you should be doing anyway. If your packaging is tamper proof, then you will be able to demonstrate this to Amazon.
In the second instance, if the listing said skin lotion, that is what you need to have sent her. If you have forgotten to change your listing, then it is your fault. I would suggest you get the listing changed rapid before this happens again.
