Missing BSR rank for a Best seller
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Seller_gyUxgkx6yZNey

Missing BSR rank for a Best seller

Hello Simon_Amazon, Ezra_Amazon, Julia_Amzn,

Our ASIN is a #1 best seller and has been for 2 years, our BSR has disappeared, we are still in the correct category but we do not have a rank at all, we contacted support and waiting for this to be fixed, its costing us massively.

I was wondering if you can get this escalated or fixed please?

Current cases: 10035595222, 10035544582,

Many thanks,

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2 replies
Account Health
Tags:Seller Support
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Seller_hOZNPw7G8FIjl
In reply to: Seller_gyUxgkx6yZNey’s post

You have not tagged the mods - tag them by putting @ before their names, e.g. @Ezra_Amazon

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Simon_Amazon
In reply to: Seller_gyUxgkx6yZNey’s post

Hello @Seller_gyUxgkx6yZNey,

Here Simon from Amazon, happy to help.

I checked the case IDs you shared and it seems the team provided an answer.

Is the issue fixed?

Please let me know if you need further assistance 😊

Best,

Simon

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