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Negative feedback can't reopen case, seller support refuse to help and tell me to reopen the case that can't be reopened??
@Julia_Amazon
Hoping you can help us with 2 feedback removal requests, the cases cannot be reopened and seller support just keep telling us to reopen the case, which is not possible.
206-3979169-2608354 , customer ordered a vacuum and then requested return stating they found it elsewhere for cheaper, fair enough, they stated in messages to us that they hadn't even opened it and just returned straight away. Upon arrival back to us we discovered they had switched it for a completely different model and returned us some old battered thing with different serial numbers. We refused refund and created case with amazon who agreed we shouldn't have to refund from our account. Now the customer leaves us a feedback with a false statement SET AS THEIR NAME instead of in the feedback box, ' Steamer. Angry to have been sent a used product in bad state. Obviously been returned as nit wanted/faulty and just sent back out ' this was their name. 1. Completely going against their original return reason. 2. Contradicts their message to us saying they hadn't opened it. 3. And most importantly it is untrue.
026-5062190-5225902 , Customer feedback is a product feedback and how it's different to their memory. Feedback request originally denied as brand had been re gated whilst we submitted invoice to amazon. Invoice now submitted and amazon have confirmed can carry on selling but cannot reopen case to clear this feedback.
PLEASE HELP!!!!!
5 replies
Seller_ZVAz3d5lZuGid
"...they had switched it for a completely different model and returned us some old battered thing with different serial numbers."
Sadly this is a well known scam - switcheroo ! You need to take photos of the wrong item you received back, with as much evidence as possible. I am not saying you will get the feedback removed, but the customer needs to know they have been rumbled and you need to report them.
Seller_nv6HcBZWMdvDW
@Sarah_Amzn@Maja_Amazon@Spencer_Amazon@Sakura_Amazon_@Simon_Amazon
Sarah_Amzn
Hello @Seller_nv6HcBZWMdvDW,
Thank you for posting on Forums!
This is Sarah with Amazon.
The feedback I see associated with this order is: "Not good experience." Did the buyer update it?
Regarding this feedback, I have contacted the partner team and will let you know as soon as I have an update.
Kind regards,
Sarah.
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