Customer Claimed Item was Damaged, Sent Different Item Back & odd details

This is different...Customer bought an item, said it was broken. They asked for a replacement but then canceled that request.Customer sent it back to me, but Amazon did not refund their order. I can&#39;t figure out who paid for shipping on the return.To top it off, the broken item they sent me is not the item I sent them and I do not even sell it.Not sure how to handle this?

This is different...Customer bought an item, said it was broken. They asked for a replacement but then canceled that request.Customer sent it back to me, but Amazon did not refund their order. I can&#39;t figure out who paid for shipping on the return.To top it off, the broken item they sent me is not the item I sent them and I do not even sell it.Not sure how to handle this?

Hi <forums-mention id="1902cbac"></forums-mention>That is an odd set of circumstances. You received a return and it was not the item you sent the buyer. You don&#39;t know who paid for the return shipping. Has the order been refunded? By Amazon? By you? If you received a switcheroo, then go to the link below and follow my instructions found there. <ul><li><a href="https://sellercentral.amazon.com/seller-forums/discussions/t/8189d4d4-c4c4-4401-ae58-050d73657cef" target="_blank">Buyer returned wrong item on a seller-fulfilled order</a></li></ul>I hope this helps.Susan

Customer Claimed Item was Damaged, Sent Different Item Back & odd details

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