I need help from Amazon on a supposed related accounts deactivation
Following is the first email I received from Amazon when my account was deactivated September 2021.
I have received multiple emails after multiple attempts at making an appeal to Amazon to reactivate my account.
In order to streamline the administration of the VAT taxes in UK and EU countries, I established two separate legal entities for my global Amazon FBA business. I have a USA LLC that was established to sell in USA, Canada, and Australia Amazon marketplaces. I also have a UK Ltd Company that was established to sell in UK and EU Amazon marketplaces. I did NOT intend to have overlapping or related or duplicate accounts, as Amazon has said that I have. They have deactivated the UK Amazon seller accounts for each of the two separate legal entities and will not talk to me and tell me how I can get this error corrected. As I stated, I did not try to establish two UK Amazon accounts. I just want Amazon to delete the UK seller account that was accidentally established by Amazon when I registered the seller account in my USA LLC legal business entity. I do not believe I am breaking any Amazon policies by having two separate legal entities, with NO overlapping Amazon marketplaces.
I need a human being to actually read my comments or talk to me via a video conference, like they did when they verified my UK account in the first place. I cannot fix this problem myself and have asked many many many times for Amazon to please assist me in getting this error corrected.
I plan to sell as an FBA global seller in 8 countries and I have registered my USA trademark and plan to immediately become brand registered as well. My Amazon brand registration was also denied because of the UK related account deactivation issues.
Following is the first email received. AMAZON SUPPORT… PLEASE HELP ME.
Hello Sublime Lemon,
Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Business Solutions Agreement. Your listings have been removed. During our review, you will not be able to sell on Amazon. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Ship any open orders to avoid further impact to your account.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. This decision was made after reviewing both your account and the information provided. For more information, review the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.co.uk/gp/help/external/G1791
How do I reactivate my account?
To sell on Amazon, we need to verify your identity, business information, or both. You can confirm that you would like to begin the verification process in the following way:
– Click “Appeal” next to this email on the “Notifications” page in the “Performance” section of Seller Central:
https://sellercentral.amazon.co.uk/performance/notifications?ref=ah_em_ap
What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.co.uk to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account.
We’re here to help
If you have questions about the required information or about our policies, contact Selling Partner Support:
https://sellercentral.amazon.co.uk/cu/contact-us
You can see your balance and settlement information in the “Payments” section of Seller Central. If you have questions about these topics, send an email to payments-investigate@amazon.co.uk.
To view your account performance, select “Account Health” on the home screen of the Amazon Seller app on your iOS or Android device, or go to the “Account Health” page in Seller Central:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap
The “Account Health” page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– iOS App: https://itunes.apple.com/gb/app/amazon-seller/id794141485
– Android App: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
Sincerely,
Seller Performance Team
Amazon.co.uk
34 replies
Seller_DROodOAYHftnc
Sorry, but this is not Amazon support - this is just a forum for fellow sellers and we can do nothing to help reactivate your account, although there may be someone who can give advice if they have been in a similar situation.
Seller_rLpAJb2jNf8SS
Hello @ Sublime_Lemon,
Dexter here to assist.
I understand that your account is deactivated in accordance with section 3 of the amazon business solutions agreement.
Request you to contact us for assistance.
Keep us posted, seller forums community and I are here to support you.
Dexter.
Seller_PUgTge8LPB8FY
As @JillyB1 has said, there’s little your fellow sellers can do beyond offer basic suggestions. For a start, we would need to see (1) Amazon’s notice of deactivation, (2) The latest POA you sent them, and (3) their response to it.
It may be that some of the sellers on the forum can help you write an improved POA that has a chance of success.
A couple of thoughts to be getting on with. You will not be able to resolve this by talking to a human being or via a video conference. It can only be done in writing, by jumping through the required hoops. These related accounts suspensions can be very difficult to overturn, particularly if you include comments like “the UK seller account that was accidentally established by Amazon”. The suggestion that this is all Amazon’s fault and that the second account was not opened by you is unlikely to progress your case.
As to whether you’re breaking Amazon policies by having two accounts, that will depend on the circumstances. Generally speaking, it’s a practice best avoided (as you now know).
Seller_HIAF1f8ZYcY5w
Hi @Sublime_Lemon
Thank you for getting in touch with us and appreciate inputs from the community.
I understand that your selling account of UK is flagged for verification and this account is created from your end which is causing a related account issue on your US marketplace account (as a relation).
Currently we would like to inform you that we would not be able to close your UK account from our side as per our protocols but it can be done from your side by reactivating it first and then while you move back to normal status you can reach our seller partner support and close it accordingly as per your preference.
To have the issue resolved on your UK marketplace account, we request you to get in touch with our team by a click here and follow the below steps:
Select account health> reactivate your account > select get help with my appeal from Account Health Support > describe your issue > provide your contact details. (your e-mail address and your number if you would like a call back)
(Note- as your account is already been flagged you would not be able to reach our seller partner support instead the appropriate support would be provided from our side)
Regards,
Xavier
Seller_DROodOAYHftnc
I am curious as to why an account has to be fully re-activated before it can be closed - especially when it is the activation that is the stumbling block for so many new sellers, and like so many, created ‘accidently’ when just testing the waters, finding their way around the site, and seeing how the platform works, before actually embarking on selling.
Many new sellers seem to do that, decide they don’t want to pursue it, but still have to go through the lengthy procedure of activating an unwanted account.
Maybe I am missing a very valid reason or something ?
Seller_zSgC5zKFELg5A
Hello @Sublime_Lemon,
Thank you for getting in touch with us again.
I understand that you are unable to get a right path to describe your query and get your account reinstated.
To have the issue resolved on your UK marketplace account, we request you to get in touch with our team by clicking on the link: https://sellercentral-europe.amazon.com/help/hub?ref=header and follow the below steps:
Select: - Your account has been suspended>account Health> reactivate your account> Get help with my appeal from Account Health Support>describe your issue > provide your contact details. (your e-mail address and your number if you would like a call back)
Kindly note that as your account is already been deactivated you would not be able to reach our seller partner support instead the appropriate support would be provided from our side.
Regards,
Nehal
Seller_DKsxrpLw4xcnG
Hello @Sublime_Lemon,
After I saw the entire conversation in the forum, I would like to tell you about the pasted email response:
This would have never come if you would have selected the right option and at all contacted through the method in detail mentioned by @Nehal_Amazon
Hence once you selected Reactivate your account - select -> "Get help with my appeal from Account Health Support>describe your issue > provide your contact details."
In some time you will get a call back from Amazon and you would get the required support
Regards,
Arjun.
Seller_HIAF1f8ZYcY5w
Hi @Sublime_Lemon
I understand that you are unable to get a solution in regards to the issue on your account, I have notified the appropriate parties to assist you further. While I cannot guarantee the results or time-frame for a response/solution, I do appreciate your patience and understanding on this matter.
Ensure your information (communication channels) on your account is updated.
Regards,
Xavier
