Poor resp[onse of SafeT claims
HI,
We are selling polo shirts. Recentley we have received returns of washed shirts without paper trims or poly bag after 20 days.
We have lodged safeT claims and to our surprise less then 10% of the amount is reimbursed. Upon inquiring on the decesion no response or reason was given by the team.
I would like to know if it is a normal policy by Amazon?
0 replies
Seller_ZQyopdiwkUHOZ
It's completely against their policy, but it's also absolutely the standard way they operate.
Roberto_Amazon
Hello! @Seller_mf6psBpXUZnwG
This is Roberto. Thank you for using the Forums as an alternative path to seek support for this issue.
I have carefully reviewed the details of the SAFE-T claim and your appeal, and I strongly believe their decision warrants a second review. I am currently connecting with our partner to seek options to escalate the handling of your appeal.
I will keep you as updated as possible, as soon as I have new information, I will update this thread.
Have a great weekend.
Roberto
Roberto_Amazon
Hello there! @Seller_mf6psBpXUZnwG
I wanted to follow up to inform you we continue to review this matter. I will update you once I have a response from our partner team.
Regards,
Roberto
Roberto_Amazon
@Seller_mf6psBpXUZnwG Thanks for the patience. This is still under review.
I will get back to you once I have a response.
Regards,
Roberto_Amazon
Hello! @Seller_mf6psBpXUZnwG
I hope you had a good weekend. We continue to review this claim with our partner team, I will connect with you once I have more information.
Roberto_Amazon
Hello! @Seller_mf6psBpXUZnwG
Apologies for the delay on getting back to you. Our SAFE-T claims team has evaluated the appeal on this order, and they have confirmed that the decision previously provided is the correct one, and they will not be able to overturn the decision with the refund amount.
I acknowledge this is not the outcome we were expecting, and I wish I could push this further.
Thank you for your understanding,
Roberto
