Understanding Account Health Rating
Hi all,
I am trying to get a handle on our Account Health Rating. I understand how it works but I can’t gauge how good or bad we are unless I have an educated idea of how others are scoring.
Our score is 440/1000 - When I first saw this I though “Blimey” we are doing terrible! But by volume of our sales and delivery of our goods I think we should be scoring 900 + So I take back my original statement “I know how it works” as clearly I don’t…
Q1. I know 440 is “Good” but is it really ?
Q2. Are we above average or below average?
Q3. What are your scores?
Thank you, have a great weekend…
Seller_7VbclcPFFRTnc
As above , 440 is perfectly fine
To put it into context, your score was always there - amazon just didn’t show it to you
If you get a low to medium policy violation, your account can take it
If you get a critical violation, it doesn’t matter whether you are on 200 or 1000 , it’s an account deactivation
Seller_7VbclcPFFRTnc
Are you doing 40000+ orders in 6 months ? As that’s what would get you 800 points on top of the base rate of 200 (4 points for every 200 orders)
Do you have any violations ?
Seller_77IcbQKVGdZo0
Calculation is roughly
For every 200 sales in the last 180 days you get 4 points. Add onto this your baseline of 200 that every seller gets and then take off any violations you get. It is not made public how many points you get deducted for each violation though.
I think 440 is a score where you can be comfortable and be able to have an unfair violation and still be able to carry on trading.
Whether it is average or not I don’t know…but there will be many who have a score worse than you and many who struggle to get above the baseline of 200
My score is higher than yours but I do significant volume through FBA which keeps my score up. This doesn’t mean I am a better seller or I make more profit…I just have lots of cheap items which sell really quickly.
Seller_DROodOAYHftnc
Why they chose 200 as the baseline goodness knows ?!
As I’ve said in other threads about this, I am on 200 and will NEVER get above that as am a low volume seller, yet even just one small violation and I could be scuppered, despite years of an unblemished record, and all metrics be perfect.
Seller_7VbclcPFFRTnc
Account health faqs with the score details
Seller_l78koE9kGCu59
Impeccable, flawless customer service history and metrics for at least 12 years. All 0’s and 100% in the correct places. Just low volume. Which is a crime on here apparently.
Seller_iKk317eGnCUs4
I was on 212, went down to 208 for a few hours, back to 212 for a couple of days and now back on 208 !!!
Seller_uK2aGVnqbtliE
I sell secondhand books. Low volume (I like the pun!!). I have perfect mectrics and have had very few problems (no delivery, returns etc nothing major) over the 20 years I have been with Amazon. My score is 204. Thanks Amazon, I love the stress of being on the edge and can see how you value long term customers. FYI I used to recommend Amazon as a selling place. Not now.
Seller_yk3kzHpjMMa4B
Hello @Makeup_Beauty_Retail ,
Thank you so much for posting here.
I am Mary here to assist you.
From your post, we understand that you need help with Account Health Rating.
Thank you @The_Little_Shop, @Smiley_Guy , @JillyB1 for your inputs.
Please go through this help page to know more about Account Health Rating score.
Hope this will be helpful to you.
If you need any further assistance, you can reach out to us, we are happy to provide help and support.
Regards,
Mary.
