Hello everyone,

My Amazon Japan seller account has been under review for more than a month. Amazon requested proof of delivery for all of my orders over the last three months.

During that period, I shipped a total of 11 books. Out of those, only one order was refunded due to late delivery, and the customer has still not returned the book.

I provided Amazon with proof of delivery, invoices, and all the documents they requested for every order. Despite this, I keep receiving the same generic responses, which appear to be AI-generated, and my account has still not been reactivated. There has been no clear explanation of what is missing or what additional information they require.

Has anyone experienced a similar situation with Amazon Japan? If so:

How did you get your account reactivated?

Were you able to get your case reviewed by a real person instead of receiving automated responses?

Is there any way to escalate the review?

I would really appreciate any advice or suggestions from sellers who have gone through this process.

Thank you in advance.