I am writing to report a critical bug that is preventing me from completing the KYC verification process for my seller account, even though I have all the required documents ready.

The link provided in Amazon's email to access the KYC interface and submit my personal information is:

https://sellercentral-europe.amazon.com/sw/SSR/BusinessKYCInfo/spaDashboard

However, when I click on this link or paste it directly into my browser, it consistently redirects me to a different URL:

https://sellercentral.amazon.co.uk/mario/seller-verification/soa-coc/regional/node/verification-in-progress/render

This redirected page only displays my company and contact information, which is grayed out and non-editable. Crucially, there is no option or button anywhere to upload the required proof documents. When I click the "Submit Information" button on this page, my KYC verification is inevitably rejected shortly afterward because I have no way to attach any supporting files.

This is a severe bug that is blocking my business operations. I am fully prepared to submit all necessary documents for review, including copies of my ID, household register, utility bills, and bank statements.

I urgently request that the Amazon team either:

1.Provide a functional link or portal where I can directly upload my KYC documents, or

2.Provide a dedicated email address where I can send the required files for manual review.

I need a viable solution to move forward with the KYC process. Thank you for your immediate attention to this critical matter.

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For clarity, I want to emphasize that I am a brand new seller. Even before I could start, I was faced with this KYC verification and have been trapped by this bug ever since. I require direct assistance to move forward.