Account link with another account
My Amazon seller account deactivated due to link with another account. But i don't recognize that account i submit appeal too many times mentioning that i don't have another account and never i used any third party services for my seller account but Amazon always reply that we have received your submission but we have don't enough information to reactivate your account now. I am a new seller on Amazon and i created my first seller account on 27 march 2024 and after creating i receive an email like 14 days later that your selling privileges has been removed because your other account violate one of our policy but i am shocked that i don't have another account so why Amazon link my account with other kindly help me to reactivate my account and one more thing after receiving that email i downgrade my account so now i don't have call option to solve this issue so kindly help me
Sincerely : Nadeem Abbas
2 replies
Seller_CW0P5hgbsiqWX
The reason this happens in most cases, is because you, or another person, opened their Amazon account on the same computing device. Through the cookies/tokens Amazon places in your computing device every time the account is accessed, it is easy for Amazon to check what accounts are being opened on what device. When two different accounts are recognized as being opened on the same computing device, they are both suspended. Do you know someone else whos account was also suspended?
Well, don’t use the appeal, Amazon Made A Mistake, because it will be rejected. Amazon knows the date, time, and IP Address both accounts were accessed and usually will not tell you. This is the key to coming back.
Think hard of where you accessed your account in the past few weeks. If you can tell Amazon in an appeal, where it happened (EX: I opened my account at Jim’s house to help him get started), and it matches what Amazon has on file, you will be back within a day. This was learned from personal experience.
Think it over.
Danny_Amazon
Hi there @Seller_Ykv2FmdcOErj3- while my team will have limited visibility into account health concerns, I can recommend watching this video on how to Address a Multiple Account Policy violation, and this one on how to Comply with Amazon’s Multiple Account policy.
