Case ref 206-3895212-3582755

Dear moderators

@Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP @Seller_gAhPNiLrkfTcr @Seller_VJ4XoAkjDpjPH @Seller_b91S9zQ2eKxLt @Seller_j9Bd91CW3ZVpr

The customer opened a return case,

Buyers remorse,

Amazon provided the customer a label.

Order was duly refunded by your system (Refund on first scan).

Customer then asks 2 weeks later, 'Where is my refund' and opens an AZ case.

You find in favour of the customer and refund the customer for a 2nd time, in full.

I appeal, again, you find in favour of the customer,

I have opened a case, 10511319592

Can you please research this.

I am now out of pocket x 2, and an ODR impact too.

Thanks

Dear moderators

Order ref 203-0237199-9139512

Case ref 10514622892

@Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP @Seller_gAhPNiLrkfTcr @Seller_VJ4XoAkjDpjPH @Seller_b91S9zQ2eKxLt @Seller_j9Bd91CW3ZVpr

Item sent using Amazon Buy Shipping.

Customer left negative feedback because there was an issue with the delivery service. Fair enough, however, inline with Amazon own policy, Sellers are protected against Negative feedback when a Seller purchases Amazon Buy Shipping.

https://sellercentral.amazon.co.uk/help/hub/reference/G200202220?locale=en_GB

See the attached screenshot of your own policy.

'Negative Customer Feedback: If you dispatch on time with tracking via Buy Shipping, and the buyer leaves seller feedback solely related to delayed or undelivered packages, you can request to have the feedback reviewed. If approved, the impact of the feedback is removed from your Order Defect Rate, and the buyer’s comment will be displayed with a strike-through and the statement: The fulfilment issues associated with this order were not due to the seller. '

So, moderators, as you have done for myself and others before, can you please research this and get this negative removed/struck through.

Thanks in advance

@Maja_Amazon

@Winston_Amazon

203-6299249-4882732

HI, we buying fully tracked postage via Amazon Buy shipping to be covered if something happend or Royal lost item we will dont have to counted to Account help.

And again we are not covered .

AZ Claim team A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims. My postage has been bought via this and shipped on time. That mean will not affect your Order Defect Rate.