REFUNDED FOR SOMETHING WHICH WE HAVE NOT EVEN RECEVIED BACK
CUSTOMER WANTED TO SEND AN ITEM BACK WHICH WE AUTOMATICALLY ACCEPT THROUGH AMAZON RETURN LABEL WE CHECKED THE TRACKNG AND THERE HAS NOT BEEN ANY UPDATES FOR THE PAST 7 WEEKS PRESUMING THE ITEM IS LOST WE ASKED THE CUSTOMER TO SPEAK TO THE COURREIRS OR AMAZON DIRECT AS THEY ARE THE ONE WHO PROVIDED THE RETURN LABEL CUSTOMER FILED A CLAIM AND AMAZON DID NOT EVEN THINK TWICE AND SENT A FULL REFUND TO THE CUSTOMER NOT THINKING THAT WE HAVE NOT EVEN RECEVIED THE ITEM BACK FOR THE PAST 7 WEEKS UNFAIR DESICIONS THEY MAKE WE HAVE LOST OUR ON £40.00 FOR SOMEHTING WHICH IS NOT EVEN OUR MISTAKE AND FAULT
SUCH DECISIONS MADE UP STOP SELLING ON THE INTERMATIONAL MARKET NOW
9 replies
Seller_LOirMNFZUtEfD
I THINK YOUR CAPS LOCK BUTTON MIGHT BE STUCK ON BTW
Seller_ZJhFeE3tNKzfh
@Seller_syCB8evofIPul the above re a Safe-T Claim is incorrect.
Unfortunately, under the Amazon Prepaid Return Label system - if a return gets lost in post by ther courier (ie Royal Mail or Evri in the UK) then under the amazon policy, the seller is supposed to refund the customer in full (if one hasn't already occured under the Refund at First Scan policy) and then claim via the courier.
Now, unfortuantely, as the label is amazons, this isn't easy - but that is the policy as amazon write it.
You will not be able to file a Safe-T claim for a lost return.
The only thing to query is, what does the return tracking in Manage Returns actually say?
Seller_vNGUliyBfm8re
i apologise I didn't realise I was giving the wrong advice. i just checked and the options for safe-T are as follows
and this situation would not be covered by Safe-T
Seller_vNGUliyBfm8re
so what countermeasures do sellers have in place for high value returns , does everyone take the risk of only having £20 cover for returns and take full exposure for loss/damage situations? can high value items be excluded still and what's the threshold in £££
Seller_ZJhFeE3tNKzfh
if you wish to use the amazon prepaid return label scheme then yes, you take that risk.
Items over £100 can be excluded from the prepaid return label scheme. You also have the option to remove yourself from the prepaid return label scheme completely. You would then however have to approve or reject all return requests manually and supply your own prepaid return labels where appropriate. You could of course in doing this provide labels with an appropriate level of coverage.
