Confirm shipping button does not work/no help available
I’m an individual seller and I’m getting pretty desperate about Amazon, I have had nothing but problems with my seller account the last few days and now when I try to click shipping confirmed the button doesn’t work. It goes to a page with “confirm shipping” greyed out and the option to buy shipping from Amazon. I don’t buy shipping from AMazon and don’t need or want to. I also cannot contact a live agent or open a case. The help pages says I can contact an agent but there is absolutely no way to do it. I’m getting to feel that Amazon is trying to get individual sellers like me to close our selling accounts. Is this in fact the case?
6 replies
Seller_hC0hNVDuILaKO
Nor can Pro sellers, they can only request a callback, not initiate a chat themselves.
You can open a case though by selecting “Get support”, then “Contact us” [bottom right] and then select “Selling on Amazon”, type anything in the box and click “Get Help” then follow the links that open up on the left, “Your account/other issues” will get you to where you type your question
Easy 
Seller_z6B2L9xab6HlP
I bought shipping through Amazon a few days ago, but it needed to tell them the item wasn’t on Royal Mail’s banned or hazardous list before the button activated. The banned/hazardous thing was hidden in a drop down option above the bit saying “Delivery confirmation is not available for this shipping method”.
Seller_EJIX7rqDNQJi2
If you would like to contact the Seller Support either by e-mail or phone (which is only available for sellers with the professional selling plan), follow this link:
https://sellercentral.amazon.co.uk/cu/contact-us?categoryId=30002&typeId=30005
Once you are on the “Contact us” page, select the appropriate option from the menu on the left side.
If you are an Individual Seller, you will only see the e-mail case option (on the left), however you can include there your phone number for a possibility to get contacted by a phone if the representative finds this way of responding appropriate.
Did you insert a tracking number into the box and select a carrier and service used? I would advise you to try clearing your cache and cookies as this normally works to fix issues or upgrade your browser into the latest version.
Here you will find the list of supported browsers depending on your computer type:
Supported desktop browsers:
Mozilla Firefox: Latest version
Internet Explorer: 11
Google Chrome: Latest version
Apple Safari: Latest version
Edge: Latest version
Supported mobile device browsers:
Chrome Mobile: Latest version
Safari Mobile: Latest version
Supported operating systems:
Windows: Latest 2 versions
Mac OS X: Latest 2 versions
