Performance notification

I received this email on my emails last week I have managed to get in to my Italian account this has been deactivated back in 2021 and the ASINS they are asking for have been deleted and have no trace of the items on the account. I have appealed numerous times on the italian account with no

Dear North Laine Accessories UK VAT Registered, Another account you own or operate has been deactivated, and if left unaddressed will lead to the deactivation of this selling account within 7 days. While we are reviewing your account, funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with the Funds Withholding policy (https://sellercentral-europe.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6). Please ship any open orders to avoid further impact to your account. Why is this happening? You have a separate account North Laine Accessories IVA registrato that was enforced for violating one of our policies. As a result, the current selling account is in violation of our Multiple Selling Account policy outlined in the Seller Code of Conduct (https://sellercentral-europe.amazon.com/gp/help/1801) and may be at risk of deactivation if your other selling account remains deactivated. How do I address this issue? In order to avoid the deactivation of this selling account, follow these steps: – Reactivate the account associated with North Laine Accessories IVA registrato by submitting an appeal. Follow the instructions in the communication received for that account. – Once that account is reactivated, submit an appeal to reactivate the current account (North Laine Accessories UK VAT Registered) (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap). When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation. What if I don’t own the North Laine Accessories IVA registrato account? If you believe you do not own the other account, follow these steps: – If you once owned the account but no longer own it, submit an appeal using the Account Health dashboard and provide supporting documentation to show that you no longer own it. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement. – If you do not recognize the above account and believe this deactivation was in error, submit an appeal in the Account Health dashboard and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future. What happens if I do not send the requested information? If you do not provide a valid appeal or choose not to appeal the deactivation on your other account within 7 days, this selling account will be deactivated. After 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.co.uk. We will conduct a separate investigation to evaluate your account. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all funds in your account in accordance with the Funds Withholding policy. Do not attempt to create a new seller account. Creating a new account may have further impact to your account health or ability to continue selling on Amazon. We’re here to help. We recommend you watch the following videos available on Seller University, which can be accessed through the Performance drop-down in Seller Central: – Understanding Multiple Account Policy: https://sellercentral.amazon.co.uk/learn/courses?ref_=su_course_accordion&moduleId=1e699b06-7a02-49f7-a155-4642280a63d0&courseId=b1a08bc8-bca0-47a1-8ce0-8e5615ab2f98&modLanguage=English&videoPlayer=airy – Addressing Multiple Account Policy Violations: https://sellercentral.amazon.co.uk/learn/courses?ref_=su_course_accordion&moduleId=56cdec0f-e196-49bd-aa26-e02440f70885&courseId=b1a08bc8-bca0-47a1-8ce0-8e5615ab2f98&modLanguage=English&videoPlayer=airy You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. – Download the iOS app: https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8 – Download the Android app: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB Thank you, Amazon.co.uk

Sincerely, Seller Performance Team Amazon.co.uk