A-Z claims -account deactivation risk

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_9ncrNd3ZcZWBU

A-Z claims -account deactivation risk

Hi all,

I recently see my seller centre appeared this "Account deactivation Risk" and get Amazon rang me . They told me this is because one customer raised a A-Z claims with reason"wrong item sent". So i contacted this customer via the "message buyer" . However she said that she received the correct ones just didn't like the product's little small details .she mentioned that she has been given invalid QR CODE from amazon for the return. So basically she has the product now & get refund and filed a claim with wrong reason but put my account in risk of deactivation?! I contacted amazon via calls ,chats and emails spent hours and hours with all the proofs. I explained that i didn't send the wrong items and i haven't got the return .I hope they can remove/withdraw the claim which is affecting my account. However, it seems like it's AI who picked up my case and every message i received is exactly same . I don't really think this is professional by ignoring my proofs . So sad and frustrating! Please anyone can help and advise ? many thanks in advance!

30 views
0 replies
Tags:Account Health
00
Reply
0 replies
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_Oovjve0AUJ3Cc
user profile
Seller_8DAcbSzXeFG9U
user profile
Seller_fMLEyuNZVM8gx