Countries
Read only
Account Deactivation Issue - Missing Identity Verification Email, Unable to Submit Appeal
Hello everyone,
I’m reaching out in hopes of getting some assistance with an issue I've been facing.
My Amazon seller account was recently deactivated because I failed to provide identity verification during the video authentication process. However, I never received any email requesting me to complete this identity verification, so I was unaware that I needed to take action, which led to my account being deactivated.
I've followed the instructions provided by Amazon and tried to submit an appeal through the "Account Health" page in Seller Central, but I still can't seem to complete the process. It seems like the system isn't allowing me to submit additional information or resend the identity verification email.
I have also attempted to contact Amazon Seller Support, but so far, I haven't received a solution that works.
Has anyone else encountered a similar issue? How did you resolve it? If any Amazon representatives see this post, I would appreciate your help in reactivating my account or providing further guidance on how to proceed.
Thank you very much!
1 reply
Julia_Amzn
Hello @Seller_3H0deKUgkMD6X,
I am closing this thread as a duplicate of I did not receive any notification for the video verification, neither in the backend nor in my email, but Amazon prompted that my account was suspended due to failure to complete the video verification. After I submitted the appeal, it kept replying
Please refer to the original thread and avoid creating duplicate threads in the future.
Thank you,
Julia.
Similar Discussions
